Tried to export a video and it tells me i need an HVEC codec

[brooksf9381715]

Trying out premier rush for the first time and it is garbage.  Constant crashes with no error codes.  Tried to export a video and it tells me i need an HVEC codec which comes with creative cloud (which i have) then locks up.  Did adobe bother to finish this before they released it?!!!

Mod note: Title was changed to reflect the issue.

[Kartika Rawat]

Hi https://helpx.adobe.com/creative-cloud/help/share.html!

Sorry to hear that. Are you on the trial version? Have you tried exporting through another preset?

Let us know.

Thanks,

KArtika

[brooksf9381715]

I have cc photography adition and i received an email that said premier rish was part of it so as far as im concerned it should not be the trial addition.  No matter what o try i get the same hvec error.

[terraces13754381]

I purchased Premier Pro and saw their add for Premiere Rush...so I decided to download it (anything to supplement premier pro's incompetence). Found out Premier Rush is just as jacked up as Premier Pro.  If I can "crash" through to the end of this project I'm working on, I promise I will leave premier alone...forever!

[Kevin-Monahan]

Hi,

This is a legacy post.

You'll get this warning if you don't have a premium subscription. FYI, the "Creative Cloud Photography Plan" does not provide a premium subscription to Rush. You get the "Starter" version of Rush. Which plan do you have?

Thanks,
Kevin

[terraces13754381]

What warning?  I didn't state that I get any warnings (which would be nice if I did).  I stated that the app constantly crashes and it has taken me 3 times longer to get through a project than if I had done it manually.

[terraces13754381]

...and it's a premier rush post:

[Kevin-Monahan]

Hi @terraces13754381,

You're not getting the same HEVC warning as the OP? I see. If the app is constantly crashing, something has gone wrong. As a sanity check for you, I am operating Rush without issues on Mac and PC and my iPhone. I shoot on an iPhone X. FYI: devices listed in system requirements work the best and are the most reliable in a Rush workflow. I have a few troubleshooting questions that may help the community solve your problem.

• Are you on the mobile version or the desktop version?
• Or are you having the same problem on both computer and the device?
• What kind of phone or device are you using?
• Is it listed in System Requirements? https://helpx.adobe.com/premiere-rush/system-requirements.html
• What kind of media is it? Is it media from your phone, a video camera, or from elsewhere?

Let us know more details. I hope we can help you get back to working on your projects without incident ASAP.

Thanks,
Kevin

[terraces13754381]

[image: image.png]

[terraces13754381]

[Kevin-Monahan]

Hi @brooksf9381715,

Sorry. The Photography Plan doesn't offer a premium subscription to Rush. It is the "Starter" (trial) version. Sorry for the confusion. Many people are confused about the same thing. On behalf of Adobe, I apologize for the misunderstanding. I hope that the team can make some adjustments to prevent this misunderstanding in the future.

Thanks,
Kevin

[MHaga]

I have been using Rush for quick video productions for about a year and have full adobe suite subscription. I just recently ran into this alert needed the 

"HEVC codec" - as part of the creative suite (again, I have a fully paid up creative suite) running on the newest Mac OS and video shot on latest iphone... this is the only place I have found mentioning this issue, but do not see a resolve

[Kevin-Monahan]

Not sure, MrHaga. Please work with our video specialists one-on-one here: https://helpx.adobe.com/contact.html. In the chat pod in the lower right, once you are connected to an agent, ask for the video queue. They should be able to troubleshoot.

Thanks,
Kevin

[formerHPer]

WIN11 runs IPhone video HEVC (.mov) files fine. PSE 2020 does not saying my system does not have a proper codec. I have followed the Adobe suggestins (install/reinstall HVEC extensions, clear cache, restart system, etc. Again, WIN11 views the files/videos fine - only PSE 2020 refuses to accept the HVEC movies - the HEIF pictures are fine.  

[Kevin-Monahan]

PSE? Do you mean Premiere Elements? This is the Rush forum. Shall I move your post?

Thanks,
Kevin