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Unable to add templates from adobe stock to premier rush.

New Here ,
Aug 27, 2021 Aug 27, 2021

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Hi, i tried to add free video templates (.mogrt flie) from adobe stock to premier rush, but when i do so " We couldn't save this graphic to your library" message appears, how can i fix this?

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Desktop version , Error or problem , Freeze or hang , Import , Performance

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi Shubham5C6B!

Really sorry for the trouble. Does it happen with a specific project or title? Can you try clearing your preferences? Hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while Rush is starting.

 

Let us know how it goes.

Thanks,

Kartika

 

 

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New Here ,
Sep 03, 2021 Sep 03, 2021

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I tried what you said but it's not working. 

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