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Unable to open video on phone or ipad

New Here ,
Apr 14, 2021 Apr 14, 2021

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I just finished my 2 week project when the app crashed during exporting and now I can't open the video on my phone or ipad. This is due in the morning, kinda desperate for help.

TOPICS
Crash , Error or problem , Export , Freeze or hang , Mobile version

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hi there!

We're sorry for the issue. We can get this checked.

  • Are you getting any error codes or messages?
  • Does the project have any effects or titles?
  • Have you tried exporting it through another preset?

 

Looking forward to your response.

Thanks,

Kartika

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