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Unnable to export or share project on Rush - Adobe asks me to buy Rush (did this 4 years ago)

Community Beginner ,
Oct 16, 2024 Oct 16, 2024

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I have finished creating a video project on Adobe Premiere Rush and when I click on "Share" to save it in any format, the program keeps telling me that I have to buy Adobe Premiere Rush. But I am an Adobe customer for four years and pay a monthly signature for a package that includes Premiere Rush already. Also I´ve created videos and shared them in the past and didn´t have any trouble. Does anyone know why I suddenly became unable to export, share, or save my video project on Rush?  It took me several days to edit and finish it and it´s very annoying not being able to save it, being a customer that pays to Adobe regularly every month. 

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Desktop version , Export , How to

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correct answers 1 Pinned Reply

Adobe Employee , Oct 17, 2024 Oct 17, 2024

Hi there @felipe_7676,

I'm sorry to hear about the trouble you're experiencing with Adobe Premiere Rush. It sounds incredibly frustrating, especially after putting so much effort into your project.


Here are a few steps you can try to resolve the issue:

...

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Adobe Employee ,
Oct 17, 2024 Oct 17, 2024

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Hi there @felipe_7676,

I'm sorry to hear about the trouble you're experiencing with Adobe Premiere Rush. It sounds incredibly frustrating, especially after putting so much effort into your project.


Here are a few steps you can try to resolve the issue:

 

Caution: you will lose existing projects if you reinstall the software.

 

I hope this helps, and I appreciate your patience as you work through this issue. Good luck with your project!

 

Best regards,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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