Updated videos are not being optimized

[glenn32139193fnmg]

I just started using Premiere Rush this week and have encountered some issues. I'm using Windows 10 with a Ryzen 5950x and Nvidia 4090.

The playback was pretty jerky so I lowered the preview resolution and used optimized clips. This seemed to solve the problem unit I updated a few of the clips (they are MP4 animations from my 3d software) and discovered they were not updating in Rush. I turned off optimized clips and the new clips showed up - Yay! However, these updated clips are not optimized and I don't see any way to force the new clips to be optimized. What am I missing here?

Also, when viewing in the timeline, Rush does not use my GPU. Do you know if this is as designed? It uses all the GPU when writing out the video.

[Kevin-Monahan]

Hello @glenn32139193fnmg,

Have you tried taking the older clips offline, then right-clicking the clips and choosing to Find and Connect the new versions of your clips? That should work. Let us know if you need more help with that. Sorry for the hassle.

Thanks,
Kevin

[glenn32139193fnmg]

The original, optimized tracks have been replaced with the new ones. I've moved all my new files to another folder and opened the project - now, only the previously optimized tracks are played.  To be clear, these optimized files no longer exist on my hard drive. Right-clicking on the clip in Project Assets or the Timeline does nothing. There are no choices for finding or reconnecting the files.

[Kevin-Monahan]

Hey @glenn32139193fnmg,

I got your message. Are your offline clips in the Timeline not reconnecting with the media they were formerly connected to? I'm seeing something similar with some of my projects, too. Let me see if I can find out any details as to why we're not able to link the media to the clip. Are you getting any warning dialog boxes?

I am getting the following warning. Let me know if you are seeing the same.

Thanks,
Kevin

 

[glenn32139193fnmg]

Thank you, Kevin. I'm not getting any warnings.

[Kevin-Monahan]

Hi @glenn32139193fnmg,

You may have to work one-on-one with our agents to solve this. I'm sorry I couldn't assist you.

Go here: https://helpx.adobe.com/contact.html. The chat pod is in the lower-right corner. Ask for the video queue. They should be able to assist you. If not, return here, and I'll see what more I can do.

Thanks,
Kevin