UPGRADE WONT APPLY

[Amanda36133169cgkd]

I've tried to upgrade several times. Money has left my account and the app STILL won't let me use Premium features. I've had this issue on and off for MONTHS and it's extremely frustrating guessing if the app is going to work! I'm a content creator and most of my work has deadlines and it's frustrating paying for something that almost never works!!!!

[Kevin-Monahan]

Hello @Amanda36133169cgkd,

Thanks for writing in with your issue. It sounds frustrating. I apologize that the community was unable to solve your issue.

Please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following: 

1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
3. Type "Agent" in the chat box to be connected to a live agent.
4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

Thanks,
Kevin