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Upgraded to premium but can’t access extra tools/features?

New Here ,
Nov 19, 2024 Nov 19, 2024

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Hi, 

I recently upgraded my account to premium. The subscription is showing as active on my apple subscriptions however the Premiere Rush app is not recognising that I've upgraded. I can't access any of the additional tools and when I click on 'upgrade', it shows a circle loading.  It has been like this for a while. I've uninstalled and reinstalled but I still have the same issue. 

I'm using an IPad. 

 

can anyone advise?

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Adobe Employee , Dec 02, 2024 Dec 02, 2024

Hello @rebecca_4466,

Sorry for the issue. Please contact us here: https://helpx.adobe.com/contact.html.

Look for the chat pod in the lower right corner of the screen.

 

Thanks,
Kevin

 

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Adobe Employee ,
Dec 02, 2024 Dec 02, 2024

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Hello @rebecca_4466,

Sorry for the issue. Please contact us here: https://helpx.adobe.com/contact.html.

Look for the chat pod in the lower right corner of the screen.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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