Upgraded to premium but can’t access extra tools/features?

[rebecca_4466]

Hi, 

I recently upgraded my account to premium. The subscription is showing as active on my apple subscriptions however the Premiere Rush app is not recognising that I've upgraded. I can't access any of the additional tools and when I click on 'upgrade', it shows a circle loading.  It has been like this for a while. I've uninstalled and reinstalled but I still have the same issue. 

I'm using an IPad. 

can anyone advise?

[Kevin-Monahan · Accepted solution]

Hello @rebecca_4466,

Sorry for the issue. Please contact us here: https://helpx.adobe.com/contact.html.

Look for the chat pod in the lower right corner of the screen.

Thanks,
Kevin