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URGENT: Rush crashes

New Here ,
Mar 11, 2024 Mar 11, 2024

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  • I'm an editor and I'm using Adobe rush for editing on my iPhone 13. When I edit videos in 4K (which for this client I have to) the app crashes every now and then and also freezes a lot. My iPhone is about 6months old I made sure that rush was the only app running. Please help I'm running late on my schedule because of this
TOPICS
Crash , Error or problem , Freeze or hang , Mobile version , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Mar 11, 2024 Mar 11, 2024

Hi @Viet Duy3599478380vb,

I read about your problem. Have you updated Rush or iOS? Try those things and report back. If you have tried those things, let us know, and we can troubleshoot from there. Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @Viet Duy3599478380vb,

I read about your problem. Have you updated Rush or iOS? Try those things and report back. If you have tried those things, let us know, and we can troubleshoot from there. Sorry for the frustration.

 

Thanks,
Kevin

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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