Very poor product

[Ronald5E44]

Every time I open Adobe Rush it crashes and so I cannot use it and I cannot even send a message to tech support since I cannot even get into the program.  I've already uninstalled it and installed it again.  This is performace I would expect from a free app and it is not even free - far from free - it is expensive.  So far I am totally unimpressed. 

[Kartika Rawat]

Hi Ronald!

Sorry about the frustration. Could you share more information for isolating the issue?

• Which device are you using for Rush?
• Are you getting any messages or error codes while crashing?
•  Would you mind sharing the screen recording that shows the issue? 

Let us know. Happy to help.

Thanks,

Kartika

[Ronald5E44]

Thanks for your reply.  I am using a Macbook Pro 2019.  There is really no need for me to go through the effort of doing a screen recording.  There is no error message.  When I click on any of my projects once the app is open it just immediately closes down.  Therefore I cannot use the app.  Let me know if you think you could possible fix this.  I suppose I will hve to wait another 4 days for an answer?  

[Kartika Rawat]

We can get this checked.  Please provide your system details (OS version, CPU, RAM, GPU)? 

Thanks,

Kartika

[Ronald5E44]

MacOS Big Sur 11.1 (20C69)

Processor 2.3 GHz. 8-Core Intel Core i9

Memory 16 GB 2400 MHz. DDR4

Storage. 500GB of which 348 is available

I don't know what GPU is but hopefully this is the info you need?  How will you check it?

[Ronald5E44]

It's now three days since my last response.  Is this the way you treat your paying cusotmers?  How about not charging me for all the time it takes to get this fixed? 

[Kartika Rawat · Accepted solution]

Hi Ronald! Sorry for the delay in response. It could be related to permissions. Could you try some steps mentioned in this article: https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

Also, try this: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

Let us know how it goes. 

Kartika

[Ronald5E44]

Thank you Kartika.  Running the permissions scan has fixed this.  I didn't ever make any change to the permissions so how does this happen?  I hope this is all taken care of now and there are no more problems!