Video black and won't play

[lilo_marissa]

A video which was working fine a few days ago has now gone completely black. I can see all of the video snippets in their proper arrangement, but the preview is pitch black and it doesn't let me play it. When I try to exit it says that Adobe Rush is not responding so I am forced to close it.

I uninstalled and reinstalled the app and restarted my computer. Nothing seems to be fixing this.

[Steve Grisetti]

What is the source of this video? Is it from a phone or a camcorder and what format  and resolution is the video?

If the video plays but you can't see it, it also might be worth double-checking your graphic card drivers by going to the nVidia, AMD or Intel site. (Don't trust Windows Update to do it.) 

And certainly try re-booting your computer! Windows has issued several emergency updates lately, and you'll want to make sure you have them completely installed.

[Ko.Maruyama]

Does it play when you open the movie in VLC?  What codec is the movie saved as? I have experienced corrupt movie footage from GoPro.  It takes a bit of investigation / conversion to get it to work properly.  But my footage was visible (not black).

Can you hear audio during playback?