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Video black and won't play

New Here ,
Sep 27, 2019 Sep 27, 2019

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A video which was working fine a few days ago has now gone completely black. I can see all of the video snippets in their proper arrangement, but the preview is pitch black and it doesn't let me play it. When I try to exit it says that Adobe Rush is not responding so I am forced to close it.

 

I uninstalled and reinstalled the app and restarted my computer. Nothing seems to be fixing this.

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Crash , Performance

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Community Expert ,
Sep 28, 2019 Sep 28, 2019

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What is the source of this video? Is it from a phone or a camcorder and what format  and resolution is the video?

 

If the video plays but you can't see it, it also might be worth double-checking your graphic card drivers by going to the nVidia, AMD or Intel site. (Don't trust Windows Update to do it.) 

 

And certainly try re-booting your computer! Windows has issued several emergency updates lately, and you'll want to make sure you have them completely installed.

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Community Expert ,
Sep 28, 2019 Sep 28, 2019

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Does it play when you open the movie in VLC?  What codec is the movie saved as? I have experienced corrupt movie footage from GoPro.  It takes a bit of investigation / conversion to get it to work properly.  But my footage was visible (not black).

Can you hear audio during playback?

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