Video clip is only showing black screen in Adobe Rush on iPhone

Report · Apr 10, 2020

I am using Adobe Rush on my iPhone 11 Pro Max. I have multiple clips in a sequence and now one of my clips just turned to a black space. The app wont let me select the clip to delete it or move it. Its just a black space filling up that section in my sequence.

I know that the file cant be corrupt or anything because its a clip from a longer video, where another small clip from the original video is working just fine. I have tried refreshing the app & even logging into the project from another device & it just shows the same black space. Please help. I would hate to start this project all over due to the amount of work I've already put into it.

Attached is a screenshot of how it shows up

Report · Apr 15, 2020

Hi Taylor,

We're sorry for the issue. Can you provide more info so that we can start with troubleshooting?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What's the source of the media files?
Did you apply any effects to the clips?

Let us now, happy to help.

Thank you,

Kartika

Report · Mar 28, 2023

I'm experiencing the same issue on my Mac Mini. There are about 7-8 frames that are totally black and unselectable. I'm using 2.7.0 (Build 1). This is an MP4 file uploaded from an external drive and I'm using title and overlay effects on the build. I've been able to make numerous changes without the issue and suddenly it appeared on the last render of 6 renders that I have created. What's the solution here?

Report · May 19, 2020

I have a similar issue. I dragged a cut scene to a different place in the video, and it left a black space that I can't delete, can't get yellow borders on it. It now remains in the video as a second of black screen. I have version 1.2.12. This kinds sucks. I edited everything and am ready to export, except for these blacked out seconds in the middle of the video.

Report · May 23, 2023

Same issue on my PC. Shows up at the bottom but will not play. Just a black screen.