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Video in Premier Rush disappeared after power outage

Community Beginner ,
Jun 26, 2024 Jun 26, 2024

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I was just editing a video in Premier Rush on my desktop and the power went out. When the power returned and I opened the program, my video had vanished. Is it possible the video might be lurking somewhere in the cloud? I've never accessed that feature and don't know where to look. TIA

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correct answers 1 Pinned Reply

Adobe Employee , Jun 28, 2024 Jun 28, 2024

@Kathy283218807jzv,

This is one of those cases where you probably have to start over. Cloud sync was removed on Feb. 1. I'm sorry about that.

 

Thanks,
Kevin

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Community Beginner ,
Jun 26, 2024 Jun 26, 2024

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Anyone with a similar experience? I'm rethinking my issue and realizing that, with my very slow rural internet, there's no way my video would have synced to cloud storage. I've restarted my computer multiple times hoping it will reappear, but no. Any thoughts or potential recourse?

 

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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@Kathy283218807jzv,

This is one of those cases where you probably have to start over. Cloud sync was removed on Feb. 1. I'm sorry about that.

 

Thanks,
Kevin

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Community Beginner ,
Jul 01, 2024 Jul 01, 2024

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Thanks, Kevin. I finally reached that same conclusion. Disappointing, but glad it was a realtively short video.

 

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