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Video stutters at the end after export

New Here ,
Mar 04, 2023 Mar 04, 2023

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I'm using Premiere Rush on my iPad, and I've also tried on my iPhone.

 

when I export my video, the very end of the video starters and the last second or so is repeated. This has been happening for awhile and is something I am unable to find a solution to.

The purpose of paying for a subscription to Rush was to make my life easier and quicker to edit short vertical videos. Over the last few weeks I have not been able to use any of the videos because whenever I render them or export them, there is a stutter at the end. 

Please advise, or refund me for my subscription.

TOPICS
Error or problem , Export , Freeze or hang , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , May 28, 2024 May 28, 2024

I see, @Gordon3761022961qz. Where did you read that it is a known issue? I need some self-education. I have not heard that.

 

Thanks,
Kevin

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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(First, I can see that you're new to posting here and frustrated, so you might not realize that this is a user-to-user forum where sometimes an Adobe employee might reply. I'm a fellow user here to help and not an Adobe employee. They have an Adobe logo on their profile pic and their status is "Adobe Employee." If you need to reach Adobe support, try here:

 

You didn't mention which iPhone you're using, so you might check the Premiere Rush system requirements to make sure that it's supported.

 

As a paid subscriber, your mobile projects can sync to the desktop. So you could try exporting from there.

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Community Beginner ,
May 24, 2024 May 24, 2024

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I get the same problem. iPhone 12 mini iOS 17.4.1

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Community Beginner ,
May 24, 2024 May 24, 2024

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Turns out it's a known problem exporting to 720p or 1080p on iPhone. 😢

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hi @Gordon3761022961qz,

Is 4K working for you, then? Make sure that Rush is updated, as well.

 

Thanks,
Kevin

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Community Beginner ,
May 24, 2024 May 24, 2024

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I don't get a 4k option. 

app is version 2.10(1) which I believe is the up to date version. 

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Adobe Employee ,
May 28, 2024 May 28, 2024

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I see, @Gordon3761022961qz. Where did you read that it is a known issue? I need some self-education. I have not heard that.

 

Thanks,
Kevin

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Community Beginner ,
May 29, 2024 May 29, 2024

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Community Beginner ,
May 29, 2024 May 29, 2024

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@Kevin-Monahan i learned about it in a post you made in September 2023

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Adobe Employee ,
May 30, 2024 May 30, 2024

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That's odd. I thought it was fixed. I will remind them about this one. I'll check when I have a moment, as well. Thanks, @Gordon3761022961qz.

 

Kevin

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