• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Videos won't finish rendering

New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Hello,

 

I'm trying to export a video in Rush and the videos won't finish rendering. It's only 35 seconds long, using the automatic quality and frame rate settings (though I've also used lower quality and it still won't finish). I'm using a Google pixel 8 pro and I think I'm on the most recent version of Rush 2.8.0.2719

 

With the discontinuation of the syncing between devices this has made it very difficult to use Rush. I've spent a bit of time editing this video and now will have to go find another app to do it again since I can't pull it up on my computer to try to render it there.

TOPICS
Export , Freeze or hang , Mobile version

Views

155

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 26, 2024 Apr 26, 2024

Hello @fionaw54965243, Hello @Hannah370160541tmk 

Thanks for the note.

quote

I'm using a Google pixel 8 pro and I think I'm on the most recent version of Rush 2.8.0.2719

 

Sorry, but that is not a supported device. See system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

That is likely at the heart of your issue. Sorry about that.

 

Thanks,
Kevin

Votes

Translate

Translate
New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

I am having the same issues! A few days ago it worked totally fine, now it stops at either 9% oder 27% or won't even start. Even if i use lowest quality to export. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Also using google pixel 8 pro btw. On my iphone it works totally fine 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Hello @fionaw54965243, Hello @Hannah370160541tmk 

Thanks for the note.

quote

I'm using a Google pixel 8 pro and I think I'm on the most recent version of Rush 2.8.0.2719

 

Sorry, but that is not a supported device. See system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

That is likely at the heart of your issue. Sorry about that.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 27, 2024 Apr 27, 2024

Copy link to clipboard

Copied

Oh okay, that's very disappointing considering Google are one of the major brands available and the Pixel 8 Pro has been out for months.

 

If the sync across devices functionality was still around it wouldn't be an issue, but not being able to edit on my phone where I'm taking the videos isn't great.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2024 May 13, 2024

Copy link to clipboard

Copied

Wow this is insane. I just bought a Google pixel 8 and would have never imagined it wouldn't be supported. Another Adobe let down. So pathetic. Please catch up, Adobe is already overpriced and buggy enough and now this? It's like they don't want anyone to use their products over charging and being so inferior. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 02, 2024 May 02, 2024

Copy link to clipboard

Copied

Same issue, gets round 30 % and crashes, using Sony Expria 5II

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2024 May 13, 2024

Copy link to clipboard

Copied

LATEST

Hi @Nerradus,

Sorry about that. It may be that the device you are using is not supported in system requirements. Sorry about that.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines