Whenever I try to add media in Premiere Rush, it crashes and then closes.

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Is it a glitch or bug or something? please help me.

[Kartika Rawat]

Hi there!

Sorry for the trouble. Would you mind sharing more information? 

• Which device are you using?
• What type of media files do you have (codec/ format, frame rate, frame size)?
• Are you getting any error codes or messages?

Let us know.

Thanks,

Kartika

[defaultf9n5gdr4aa0n]

I am using a HP Laptop 15-dy1-xxx

,MP4, 30 FPS.

and heres a video to show what happpens

as you can see, it freezes then crashes out.