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Whenever I try to add media in Premiere Rush, it crashes and then closes.

New Here ,
May 26, 2021 May 26, 2021

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Is it a glitch or bug or something? please help me.

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Crash

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Adobe Employee ,
May 27, 2021 May 27, 2021

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Hi there!

Sorry for the trouble. Would you mind sharing more information? 

  • Which device are you using?
  • What type of media files do you have (codec/ format, frame rate, frame size)?
  • Are you getting any error codes or messages?

 

Let us know.

Thanks,

Kartika

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New Here ,
May 27, 2021 May 27, 2021

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I am using a HP Laptop 15-dy1-xxx

,MP4, 30 FPS.

and heres a video to show what happpens

as you can see, it freezes then crashes out.

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