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I was working in a video in Premiere Rush and my computer die, now I need the working files to get the elements or transfer to other computer, somebody please help me.
Hi Marco,
Sorry to hear about the computer. Is the hard drive still working? In the new computer, reattach the drive and you could salvage the files. Please try that and report back. If the hard drive failed, then, check your mobile device. Projects might be there if they were saved before Feb. 1, when sync was discontinued. Let us know how we can help you more.
Thanks,
Kevin
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
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Hi Marco,
Sorry to hear about the computer. Is the hard drive still working? In the new computer, reattach the drive and you could salvage the files. Please try that and report back. If the hard drive failed, then, check your mobile device. Projects might be there if they were saved before Feb. 1, when sync was discontinued. Let us know how we can help you more.
Thanks,
Kevin
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Thank's so much for your time, very helpfull.
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