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Why do I pay for this?

New Here ,
May 08, 2024 May 08, 2024

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Why am I paying for this app not to work?

TOPICS
Crash , Freeze or hang , Performance

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correct answers 1 Pinned Reply

Adobe Employee , May 09, 2024 May 09, 2024

Hi @Derek370283342qjd,

I am very sorry about the issue. Can you give us more info so we can help? Computer or device info is super helpful, as are details about your video files, such as which camera shot the video. I hope we can help you. I apologize for the frustration.

 

Thanks,

Kevin

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Adobe Employee ,
May 09, 2024 May 09, 2024

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Hi @Derek370283342qjd,

I am very sorry about the issue. Can you give us more info so we can help? Computer or device info is super helpful, as are details about your video files, such as which camera shot the video. I hope we can help you. I apologize for the frustration.

 

Thanks,

Kevin

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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