cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2
Upvote

Why do I pay for this?

Derek370283342qjd
New Here ,
May 08, 2024 May 08, 2024

Copy link to clipboard

Copied

Why am I paying for this app not to work?

TOPICS
Crash , Freeze or hang , Performance

Views

65

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Kevin-Monahan Adobe Employee
Adobe Employee , May 09, 2024 May 09, 2024

Hi @Derek370283342qjd,

I am very sorry about the issue. Can you give us more info so we can help? Computer or device info is super helpful, as are details about your video files, such as which camera shot the video. I hope we can help you. I apologize for the frustration.

 

Thanks,

Kevin

Votes

Translate

Translate
replies 1 Reply 1
latest latest Jump to latest reply
Kevin-Monahan Adobe Employee
Adobe Employee ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

LATEST

Hi @Derek370283342qjd,

I am very sorry about the issue. Can you give us more info so we can help? Computer or device info is super helpful, as are details about your video files, such as which camera shot the video. I hope we can help you. I apologize for the frustration.

 

Thanks,

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Troubleshooting
Find the Premiere Rush Version Number
Troubleshoot Sync Errors
Troubleshoot Common Errors
Premiere Rush Common Questions
Manage a Premiere Rush subscription
Contact Adobe Customer Care
Knowledge Base Articles
Bugs fixed in October 2019 (version 1.2.11) release
Adobe
Known issues and limitations in Adobe Premiere Rush
Adobe
User Guide
User Guide
Adobe
Getting Started
Adobe
Tutorials
Adobe
Rush Mobile Guided Workflow
Copyright © 2024 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices