Why does my RUSH keep crashing?!?!

Report · Aug 13, 2020

Been using the Adobe Rush app for about a little over 6 months now and within the last month crashing during my editing cadence has gone up tremendously.

I will be in the middle of editing or making adjustments and it will just freeze in give me an alert that the app is not responding I have to then completely close the app and reopen the app today alone this has happened at least 10 times.

I am using the app on a Samsung Galaxy note 10 that has all updates up to date.

Report · Aug 19, 2020

Hi Jessica!

We're sorry about the issue. Would you mind sharing more information with us?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What type of files are you working on?
Is it happening while working on a specific project?
Could you confirm if your project is synced to Creative Cloud? https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

Let us know. Happy to help.

Thanks,

Kartika