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Why does the Free Trial want to charge me to start the free period?

New Here ,
Jun 25, 2023 Jun 25, 2023

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I downloaded Adobe Premier Rush, beside it crashed like 1000 times, I dinally finished my 7 minutes video in 2 days. I wanted to save my work, but then asked for me to pay. Ok, I thoutght I'd try the free trial, to see if anything chaged regarding the 2 minutes crashes, but wants to charge me even for the free trial. Is this normal?

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Crash , Desktop version , Error or problem , Freeze or hang , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Jun 26, 2023 Jun 26, 2023

Hi @Bealopos,

It sounds like you are having some trouble with the Starter version of Rush.

quote

I downloaded Adobe Premier Rush, beside it crashed like 1000 times, I dinally finished my 7 minutes video in 2 days. I wanted to save my work, but then asked for me to pay. Ok, I thoutght I'd try the free trial, to see if anything chaged regarding the 2 minutes crashes, but wants to charge me even for the free trial. Is this normal?


By @Bealopos

 

The Starter version of Rush is free of charge. You should

...

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Adobe Employee ,
Jun 26, 2023 Jun 26, 2023

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Hi @Bealopos,

It sounds like you are having some trouble with the Starter version of Rush.

quote

I downloaded Adobe Premier Rush, beside it crashed like 1000 times, I dinally finished my 7 minutes video in 2 days. I wanted to save my work, but then asked for me to pay. Ok, I thoutght I'd try the free trial, to see if anything chaged regarding the 2 minutes crashes, but wants to charge me even for the free trial. Is this normal?


By @Bealopos

 

The Starter version of Rush is free of charge. You should have no trouble with it if you are using a supported device. Are you? Check the Rush system requirements. Projects should automatically be saved to Creative Cloud, so that should not be a problem.

 

You may be asked to pay if you want to use premium services, however, it is not necessary to use them to complete a video.

I hope the info helps.

 

Thanks,
Kevin

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