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Why is my export glitching?

New Here ,
Nov 22, 2024 Nov 22, 2024

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When I try to export 4k video to 4k or 1080, it always glitches with these weird green lines. Never happens when the source footage is 1080. Only happens on 4k footage export.

 

My phone is OnePlus 5T. Specs below...

 

CPU

Qualcomm® Snapdragon™ 835 (Octa-core, 10nm, up to 2.45GHz)

 

GPU

Adreno 540

 

RAM

8 GB LPDDR4X

TOPICS
Error or problem , Export , Hardware or GPU , Mobile version , Performance

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correct answers 1 Correct answer

Adobe Employee , Dec 02, 2024 Dec 02, 2024

I don't think your system is supported, @PremPanchal. Please check the system requirements.

 

Thanks,
Kevin

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Adobe Employee ,
Nov 27, 2024 Nov 27, 2024

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Hi PremPanchal!

Sorry about the glitches. Did you use the same device for recording videos? Can you check if there's a software update available for your mobile? Do the glitches appear on the rendered video as well?

 

Let us know.

Thanks,

KR

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New Here ,
Nov 27, 2024 Nov 27, 2024

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No. The videos are recorded on different device. The app is updated. The glitched appear on the rendered video as well.

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Adobe Employee ,
Dec 02, 2024 Dec 02, 2024

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I don't think your system is supported, @PremPanchal. Please check the system requirements.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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