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Why video export to black screen?

New Here ,
May 22, 2020 May 22, 2020

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I have tried exporting to Youtube 3 times which used all my free exports and it never worked, I got the same error all 3 times I tried to do it through my phone and the whole video came out blacked out with no audio or anything at all. I will pay for the unlimited sharing but not if it wont even let me upload! Please help!

TOPICS
Crash , Error or problem , Export , Performance

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Hi there!

Sorry for the export issue. Could you try resetting preferences:

Launch Rush  > Immediately hold down Shift+Option until (on mac) Alt (on PC) you see the splash

screen.

 

Let us know if that helps.

 

Thanks,

Kartika

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New Here ,
Jan 22, 2021 Jan 22, 2021

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I had the same problem with a black screen after export on the clips in my sequence that was shot with my iPhone 8's front camera, while the clips that was shot with the rear camera was showing video correctly.

 

I tried the above advice to reset my preferences but now my entire project is gone after Premiere Rush restarted!? It is as if I am using Premiere Rush for the first time again.. no past projects, nothing, just the landing screen with the island vibes.

 

I was basically done with the project, I really hope someone can help me recover it. please?

 

Thanks in advance,

Jorik

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New Here ,
May 04, 2022 May 04, 2022

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Have you resolved this? I have the same problem and I am afraid to reset preferences.

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