You Tube Channel Name Not Recognized by Adobe Rush

[Gomi28692138orrr]

I change a channel nam on my YouTube account about a month ago and Adobe Rush still does not recognize the channel name change. It's still showing the old channel. This is preventing me from uploaind videos to the channel using Rush.

[jane-e]

@Gomi28692138orrr 

I've moved your post from Using the Community to the Premiere Rush forum.

Jane

[Gomi28692138orrr]

Thank you, Jane. I appreciate you.

[Kevin-Monahan]

Hi @Gomi28692138orrr,

Try signing out, then signing back in. Does that work? Let us know.

Thanks,
Kevin

[Gomi28692138orrr]

Sorry for the late reply. I was extremely busy these past few days. Unfortunately, your solution did not work. I tried deleting the app and reinstalling as well. That didn't work either.

[Gomi28692138orrr]

I also went into my google account and disconnected entirely from all adobe products. That didn't work either. It appears there is something on Adobe's side that remember old YouTube channel names, even after I break the connection between Adobe and my Google account entirely?

[Kevin-Monahan]

Contact us here: https://helpx.adobe.com/contact.html

Chat pod is on the lower right.

[Gomi28692138orrr]

You want me to talk to a chat bot...?

[jane-e]

@Gomi28692138orrr 

Type "agent" into the chat window to get a human.

Jane

[Kevin-Monahan]

Once you get an agent, ask for the "video queue" to reach my team in video support. I hope they can help you.

Thanks,
Kevin