4k proxies from Mac don't run on iPad

New Here ,
May 05, 2021 May 05, 2021

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Hi

If I create a Rush project on my MacBook Pro (Rush Version 1.5.58 I become proxy files in the Creative Cloud folder, correct synced. On my 2 iPads Pro with all tried Apps this .mp4 files cant run.

So on the iPad it is absolutly impossible to run the synced projects. (Rush 1.5.60).

  • Proxies from full HD Videos genereated on Mac works fine
  • Import 4K videos direct on the iPad in Rush works fine too

Regards

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Cloud sync, Desktop version, Mobile version

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi there! 

Sorry for that. Are you getting any error codes or messages? Could you share a screen recording that exhibits the issue?

 

Let us know.

Thanks,

Kartika

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New Here ,
May 11, 2021 May 11, 2021

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Hi Kartika

 

Thanks for your interes. I have never an eror message, generally all shows correct - only if I open on iPad a project with 4k proxies (HLG or Rec709), made on Mac, the first image is frozen or black and I have only sound. With all testet files on two different iPads.

- If I download the proxy file on the Ipad I have frozen the images. From time to time he jumps to another image 2 or 3 in a clip, but not in all clips, normally it is frozen. Sound works.

- On Mac it is all perfect.

- When I use the original 4K and make a new project direct on the iPad it works fine too.

 

I send you the wished hardcoy. Can be it helps you, a proxy. It shows as a normal mp4, you can try it to run on an iPad, it is not really possible so I think, is not a problem in Rush on iPad, is an problem from Rush on Mac what made this proxy.

 

IMG_0024.PNG

 

 

 

 

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Sorry for the delay in response. Give me some time to test it on my iPad.

 

Thanks

Kartika

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New Here ,
May 18, 2021 May 18, 2021

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no problem. 🙂

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