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A few shots missing on timeline when synching

New Here ,
May 24, 2020

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Hi there,

 

I created a project on my iPhone 8.  I want to finish edit it on my macbookpro.  When opening my project on the computer, about 5 shots out of 70 are missing and appear in red.

 

I tried closing and reopening the projects on both sides (iphone and mac), but to no avail, I still get some missig shots.

 

Why are these shots present on my iPhone time line, but not on the computer timeline?

Screen Shot 2020-05-24 at 6.56.23 PM.png

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Cloud sync, Desktop version, Error or problem, Mobile version

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A few shots missing on timeline when synching

New Here ,
May 24, 2020

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Hi there,

 

I created a project on my iPhone 8.  I want to finish edit it on my macbookpro.  When opening my project on the computer, about 5 shots out of 70 are missing and appear in red.

 

I tried closing and reopening the projects on both sides (iphone and mac), but to no avail, I still get some missig shots.

 

Why are these shots present on my iPhone time line, but not on the computer timeline?

Screen Shot 2020-05-24 at 6.56.23 PM.png

TOPICS
Cloud sync, Desktop version, Error or problem, Mobile version

Views

219

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 24, 2020 0
Adobe Community Professional ,
May 25, 2020

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Where are these missing media files located? On your computer or in the Cloud?

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May 25, 2020 0
Adobe Employee ,
May 26, 2020

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Hi there!

We're sorry about the syncing issue. Could you try to sign out and back into your Creative Cloud account? Also, you can see on Cloud Storage if File syncing is up to date. Attached image for reference

Kartika_0-1590529355869.png

 

Let us know.

Thank you,

Kartika

 

 

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May 26, 2020 0