Account and Subscription Issues

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Jan 30, 2021 Jan 30, 2021

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Hi, 

 

My name is Andrew Costanzo. I am having some issues with Adobe Rush on my iphone. First off I downloaded the app on my Iphone XS in December 2020. I edited a ton of videos on it. I purchased the subscription $30 a year on that device and account. Under my Itunes account you can see this. <Removed by Moderator> 

The issue is I just bought a new iphone and downloaded the app again hoping to resume my edits via the cloud. I soon realized on my old iphone it has used the adobe account under a very old email of mine:<Removed by Moderator>. I have tried multiple times to re log into this account to access the files. When I try to recover the password I need to log into this old email for a security code. Google will not let me into my old account for some reason because it thinks it's not me. I am trying to get support on this but it seems on the adobe website in order to get help you need to sign into the account… but i can't! I am very frustrated as I have purchased the subscription and I am not able to log into my account or access any of the files. Please help.

 

  • Andrew Costanzo

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