Adding audio into Rush project isn't working properly

[PaleKnight]

Hi, I have been using Rush (Premiere) to edit my video podcasts for awhile now. Recently it has been doing this glitchy thing during the addition of an audio track to my title before the footage starts. It sounds very broken up and I've tried other clips (even the Adobe included music) and it does the same thing. This didn't happen until recently and I can't find a fix that works elsewhere online and in the forum. If someone has the fix for this that would be great.

Thanks,

Kirk

[cmgap]

Can you share a link to the audio file? Does it happen with all audio files or just this one?

[PaleKnight]

It seems any audio added into a project doesn't work (I have tried multiple things)

[cmgap]

Have you tried rebooting your system? If not, I'd recommend signing out of Creative Cloud, quitting Rush and rebooting.

[caroline_edits]

Hey Kirk!

Could you let me know more about the device you're using Rush on? The more details, the better!

Caroline

[PaleKnight]

Hi, I'm using an Alienware R7 with Nvidia GTX 1080

Update: I moved my Adobe assets from my SSD to HDD which seemed to reset Rush completely. I'm not sure if that's what exactly fixed it or an update came in but its working now.

Thanks

[twxr75714953]

Hi! I have the same issue, audio doesn't work, I tried to reinstall Rush on the HDD but the audio is still broken... any tip?

[caroline_edits]

Glad to hear your app is working well again, Kirk!

twxr75714953​ I would check to make sure the device you're utilizing is up to date! Let me know what kind of device you're on if you need some help figuring out how to update the OS.

Happy to help!

Caroline

[jordanntomasek]

I am also having this same issue. Any audio file I import into rush, doesn't play. It acts like it does.. but no audio is playing. Hard to time the music to the beat if it doesn't work. help. 

[calvinc@splunk.com]

I'm also having this issue- this seems like a new problem than the original one. But I'm having the same exact issue as jordanntomasek

Any mp3 I import or add onto the timeline does not play. Only the audio that came with the main footage is playing.

[jordanntomasek]

Update: I am an idiot. My speakers were sent to my airpods. However, there is not alert that tells you that --- so i just figured it out after not using rush for 5 months. Oye. 

[Kia5FB5]

1. I have the same issue, but it's on my Samsung.