Adding audio into Rush project isn't working properly

Community Beginner ,
Mar 26, 2019 Mar 26, 2019

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Hi, I have been using Rush (Premiere) to edit my video podcasts for awhile now. Recently it has been doing this glitchy thing during the addition of an audio track to my title before the footage starts. It sounds very broken up and I've tried other clips (even the Adobe included music) and it does the same thing. This didn't happen until recently and I can't find a fix that works elsewhere online and in the forum. If someone has the fix for this that would be great.

Thanks,

Kirk

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Adobe Community Professional ,
Mar 28, 2019 Mar 28, 2019

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Can you share a link to the audio file? Does it happen with all audio files or just this one?

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Community Beginner ,
Mar 29, 2019 Mar 29, 2019

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It seems any audio added into a project doesn't work (I have tried multiple things)

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Adobe Community Professional ,
Mar 29, 2019 Mar 29, 2019

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Have you tried rebooting your system? If not, I'd recommend signing out of Creative Cloud, quitting Rush and rebooting.

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Adobe Employee ,
Apr 01, 2019 Apr 01, 2019

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Hey Kirk!

Could you let me know more about the device you're using Rush on? The more details, the better!

Caroline

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Community Beginner ,
Apr 01, 2019 Apr 01, 2019

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Hi, I'm using an Alienware R7 with Nvidia GTX 1080

Update: I moved my Adobe assets from my SSD to HDD which seemed to reset Rush completely. I'm not sure if that's what exactly fixed it or an update came in but its working now.

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New Here ,
May 05, 2019 May 05, 2019

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Hi! I have the same issue, audio doesn't work, I tried to reinstall Rush on the HDD but the audio is still broken... any tip?

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Adobe Employee ,
May 08, 2019 May 08, 2019

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Glad to hear your app is working well again, Kirk!

twxr75714953​ I would check to make sure the device you're utilizing is up to date! Let me know what kind of device you're on if you need some help figuring out how to update the OS.

Happy to help!

Caroline

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New Here ,
May 12, 2020 May 12, 2020

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I am also having this same issue. Any audio file I import into rush, doesn't play. It acts like it does.. but no audio is playing. Hard to time the music to the beat if it doesn't work. help. 

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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I'm also having this issue- this seems like a new problem than the original one. But I'm having the same exact issue as jordanntomasek

 

Any mp3 I import or add onto the timeline does not play. Only the audio that came with the main footage is playing.

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Update: I am an idiot. My speakers were sent to my airpods. However, there is not alert that tells you that --- so i just figured it out after not using rush for 5 months. Oye. 

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New Here ,
Feb 17, 2021 Feb 17, 2021

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LATEST
  1. I have the same issue, but it's on my Samsung.

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