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Adobe Première Rush Crash & Don't start

New Here ,
Mar 02, 2020

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Hello,

 

I can't launch Adobe Premiere Rush, I have an error (version 1.5.2).

I try to uninstall and install but I have the same problem.

 

NVIDIA_Share_b4PcbI5X0O

 

Thanks to help me !

 

Bye !

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Crash, Desktop version, Error or problem

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Adobe Première Rush Crash & Don't start

New Here ,
Mar 02, 2020

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Hello,

 

I can't launch Adobe Premiere Rush, I have an error (version 1.5.2).

I try to uninstall and install but I have the same problem.

 

NVIDIA_Share_b4PcbI5X0O

 

Thanks to help me !

 

Bye !

TOPICS
Crash, Desktop version, Error or problem

Views

415

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Mar 02, 2020 0
Adobe Employee ,
Mar 04, 2020

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Hi there!

We're so sorry about it. Could you share more info with us to troubleshoot further?

  • Which device are you using (OS, CPU, RAM, GPU)?
  • Are you trying to launch Rush with a specific project?

Let us know, happy to help.

Kartika

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Mar 04, 2020 0
New Here ,
Mar 04, 2020

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Hi,

I am using Windows 10 Pro 64 bits, Intel i7-6700, 16Go RAM, NVIDIA GTX 1060.

I have trying to laucnh a specific project but he doesn't work.

I have installed an other version 2.1.12, and this version work.

But the lasted version don't work.

Thanks.

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Mar 04, 2020 0
Adobe Employee ,
Mar 04, 2020

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Hi HughzyBABY,

 

Sorry Rush is crashing on startup. One of the first things I would try is clearing your prefs and cache. Here's how
When launching Rush, hold down the Shift + Alt key until the splash screen appears and a dialog prompts. 

Let us know the results. 

 

Best, 

Peter

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Mar 04, 2020 0
New Here ,
Mar 04, 2020

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Hi,

I can't, the application doesn't load components !

I try to hold down the Shift + Alt, but nothing.

 

xRtmdBe5vx

 

Thanks.

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Mar 04, 2020 0
Adobe Employee ,
Mar 04, 2020

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Hello!

 

Can you please mention the language you installed Premiere Rush in?

Also, when you see the Crash Reporter window, please mention the link of this forum question "https://community.adobe.com/t5/premiere-rush/adobe-premi%C3%A8re-rush-crash-amp-don-t-start/td-p/109..."

 

It will help us isolate the issue at our end.

 

Thanks in advance!

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Mar 04, 2020 0
New Here ,
Mar 05, 2020

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Hi,

My language is french.

Thanks.

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Mar 05, 2020 0
Adobe Employee ,
Mar 04, 2020

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That's interesting that it's crashing before loading. There's a few things we can try here

1. Update to the latest NVIDIA driver - https://www.geforce.co.uk/drivers

2. Run as Administrator 

  1. Locate the Rush application (Windows C:>Program Files > Adobe, right-click it and select Properties.
  2. Once in the properties window, navigate to the compatibility tab and select Run this program as an administrator

 

Hope this helps! Let us know either way.

 

Peter

 

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Mar 04, 2020 0
New Here ,
Mar 05, 2020

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Hi,

I have the latest version NVIDIA driver.

I try to run as Administrator, but I have the same problem.

Thanks.

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Mar 05, 2020 0
New Here ,
Jul 27, 2020

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1. Uninstall all versions of Premiere Rush you're obtaining (even if it's old or newer)

2. Restart your computer

3. Reinstall Premiere Rush to the latest version

 

Thank you

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Jul 27, 2020 0