Highlighted

Adobe Premier Rush is crashing when exporting

New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

This seems to be a problem for a lot of people over the last year or so. I am trying to export my video from Adobe Permier Rush on my iPhone. It gets about 10% of the way through and then crashes the app.  I've tried exporting it at different qualities. Sometimes it says there isn't storage space on my phone but there is. Most of the time it just shuts down. I have exported ebout 20 videos in the last 2 months with only occasional problems that resolve themselves after a pause or a reboot.

I need this video for a work project due in 3 days so this is about to become a big problem. Any help would be appreciated. Obviously I'm not happy paying for an app that won't surrender my work...

Thank you

TOPICS
Crash, Error or problem, Export

Views

35

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Premier Rush is crashing when exporting

New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

This seems to be a problem for a lot of people over the last year or so. I am trying to export my video from Adobe Permier Rush on my iPhone. It gets about 10% of the way through and then crashes the app.  I've tried exporting it at different qualities. Sometimes it says there isn't storage space on my phone but there is. Most of the time it just shuts down. I have exported ebout 20 videos in the last 2 months with only occasional problems that resolve themselves after a pause or a reboot.

I need this video for a work project due in 3 days so this is about to become a big problem. Any help would be appreciated. Obviously I'm not happy paying for an app that won't surrender my work...

Thank you

TOPICS
Crash, Error or problem, Export

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 24, 2020 0
Adobe Employee ,
Jun 30, 2020

Copy link to clipboard

Copied

Hi Hollyhepburn!

We're sorry for the trouble. Can you share more info with us to determine the issue?

You can try a few steps for exporting:

Hard Reset Your iPhone: 
• Press and release the Volume Up button quickly.
• Press and release the Volume Down button quickly. 
• Press and hold the Side button for a few seconds until you see the Apple logo.
1. Close all apps that are in the backend 
2. Set export quality to 1080p 30 fps 
3. Turn on "Airplane Mode" and set the phone to "Do Not Disturb."
4. Delicate project > Attempt to export in a new project
5. Disable tracks to identify if there's a specific clip/asset that is causing the issue
6. Sync project to another device and export from there

 

Let us know if any of these steps work.

 

Thanks,

Kartika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 30, 2020 0