Adobe Premier Rush keeps crashing (ntdll.dll)

New Here ,
Feb 02, 2021 Feb 02, 2021

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This is so frustrating. I am using Adobe Premier Rush on the PC and it keeps crashing. This is the error in Event Viewer

 

Faulting application name: Adobe Premiere Rush.exe, version: 1.5.40.35, time stamp: 0x5fbeae8f
Faulting module name: ntdll.dll, version: 10.0.19041.423, time stamp: 0x06701e03
Exception code: 0xc0000374
Fault offset: 0x00000000000fed79
Faulting process id: 0xec0
Faulting application start time: 0x01d6f9e089d59082
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Rush\Adobe Premiere Rush.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 44385403-9566-47af-8457-7f16e667fe10
Faulting package full name:
Faulting package-relative application ID:

 

I cannot find any information that is helpful online. 

 

I am using current graphics card drivers

I am running Windows 10 and fully up to date

TOPICS
Crash, Freeze or hang

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Thread 114 Crashed: [2608] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff94a38d174 ZwWaitForMultipleObjects + 20
1 ntdll 0x00007ff94a3cdb48 WerReportExceptionWorker + 1384
2 ntdll 0x00007ff94a3cd12e RtlReportExceptionEx + 2062
3 ntdll 0x00007ff94a3cc8eb RtlReportException + 155
4 ntdll 0x00007ff94a3ef0d4 RtlIsZeroMemory + 340
5 ntdll 0x00007ff94a37c186 _C_specific_handler + 150
6 ntdll 0x00007ff94a39197f _chkstk + 287
7 ntdll 0x00007ff94a33b754 RtlRaiseException + 1076
8 ntdll 0x00007ff94a33b4a5 RtlRaiseException + 389
9 ntdll 0x00007ff94a3ef099 RtlIsZeroMemory + 281
10 ntdll 0x00007ff94a3ef063 RtlIsZeroMemory + 227
11 ntdll 0x00007ff94a3f7de2 RtlpNtSetValueKey + 1202
12 ntdll 0x00007ff94a3f80ca RtlpNtSetValueKey + 1946
13 ntdll 0x00007ff94a3fdd51 RtlpNtSetValueKey + 25633
14 ntdll 0x00007ff94a39694c memset + 12940
15 ntdll 0x00007ff94a305e91 RtlFreeHeap + 81
16 KERNELBASE 0x00007ff947dd02ea FindClose + 202
17 git2 0x00007ff8c8850272 git_patch_from_buffers + 16994
18 git2 0x00007ff8c8841edc git_mempack_new + 1516
19 git2 0x00007ff8c883c4b5 git_odb_free + 389
20 git2 0x00007ff8c883e652 git_odb_stream_finalize_write + 98
21 dvastorage 0x0000000012324740 dvastorage::git::WriteBlob + 9616
22 TeamProjectsLocalLib 0x0000000019058637 AnywhereLocalHub::InProcessServer::Startup + 428535
23 TeamProjectsLocalLib 0x00000000190a4c22 AnywhereLocalHub::InProcessServer::Startup + 741346
24 TeamProjectsLocalLib 0x0000000019002fc3 AnywhereLocalHub::InProcessServer::Startup + 78723
25 TeamProjectsLocalLib 0x00000000190c43a9 AnywhereLocalHub::InProcessServer::Startup + 870249
26 TeamProjectsLocalLib 0x00000000190c1b8b AnywhereLocalHub::InProcessServer::Startup + 859979
27 TeamProjectsLocalLib 0x000000001916013b AnywhereLocalHub::InProcessServer::Startup + 1508603
28 TeamProjectsLocalLib 0x00000000190d3cbf AnywhereLocalHub::InProcessServer::Startup + 934015
29 TeamProjectsLocalLib 0x00000000190d4ef3 AnywhereLocalHub::InProcessServer::Startup + 938675
30 TeamProjectsLocalLib 0x00000000190cf55e AnywhereLocalHub::InProcessServer::Startup + 915742
31 TeamProjectsLocalLib 0x00000000190d302d AnywhereLocalHub::InProcessServer::Startup + 930797
32 TeamProjectsLocalLib 0x00000000190d1066 AnywhereLocalHub::InProcessServer::Startup + 922662
33 dvanet 0x000000000c5d3a5e dvanet::http::server::InProcessServer::Stop + 1102
34 dvanet 0x000000000c5d6092 pion::http::message::has_missing_packets + 82
35 dvacore 0x00000000011f36c7 dvacore::test::Terminate + 18727
36 dvacore 0x00000000011f5c54 dvacore::threads::CreateSubExecutorWithFunctionWrapper + 8276
37 dvacore 0x00000000011fad36 dvacore::threads::AdaptCurrentEventLoopAsExecutor + 1830
38 dvacore 0x000000000120fe43 dvacore::threads::GetProcessIDsForName + 2803
39 ntdll 0x00007ff94a3330c3 RtlRegisterWait + 1459
40 ntdll 0x00007ff94a3028da LdrAccessResource + 6474
41 KERNEL32 0x00007ff949cd7034 BaseThreadInitThunk + 20
42 ntdll 0x00007ff94a33d241 RtlUserThreadStart + 33

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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If you haven't done so already, consider the following:

1) sign COMPLETELY out of CC everywhere (apps, desktop app, mobile apps), and restart your devices/computers

2) If using Rush on computer, sign back into the CC application/desktop manager, then hold the CTRL/CMD + SHIFT keys while starting up Rush. 

3) Give the app a little extra time to resync to the Adobe servers, and after opening a project, wait a few additional moments to make sure that all media assets are fully synced from the cloud.

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New Here ,
Feb 06, 2021 Feb 06, 2021

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LATEST

Tried your solution, still having issues. This is the latest crash

 

Thread 75 Crashed: [19284] THREAD_PRIORITY_HIGHEST
0 ntdll 0x00007ffd7854d174 ZwWaitForMultipleObjects + 20
1 ntdll 0x00007ffd7858db48 WerReportExceptionWorker + 1384
2 ntdll 0x00007ffd7858d12e RtlReportExceptionEx + 2062
3 ntdll 0x00007ffd7858c8eb RtlReportException + 155
4 ntdll 0x00007ffd785af0d4 RtlIsZeroMemory + 340
5 ntdll 0x00007ffd7853c186 _C_specific_handler + 150
6 ntdll 0x00007ffd7855197f _chkstk + 287
7 ntdll 0x00007ffd784fb754 RtlRaiseException + 1076
8 ntdll 0x00007ffd784fb4a5 RtlRaiseException + 389
9 ntdll 0x00007ffd785af099 RtlIsZeroMemory + 281
10 ntdll 0x00007ffd785af063 RtlIsZeroMemory + 227
11 ntdll 0x00007ffd785b7de2 RtlpNtSetValueKey + 1202
12 ntdll 0x00007ffd785b80ca RtlpNtSetValueKey + 1946
13 ntdll 0x00007ffd785bdd51 RtlpNtSetValueKey + 25633
14 ntdll 0x00007ffd7855694c memset + 12940
15 ntdll 0x00007ffd784c5e91 RtlFreeHeap + 81
16 ucrtbase 0x00007ffd7641f05b free_base + 27
17 AGM 0x00007ffd093a06ae AGMTerminate + 3639870
18 AGM 0x00007ffd0939f902 AGMTerminate + 3636370
19 AGM 0x00007ffd093a560d AGMTerminate + 3660189
20 AGM 0x00007ffd093a36db AGMTerminate + 3652203
21 AGM 0x00007ffd093a49ca AGMTerminate + 3657050
22 AGM 0x00007ffd091e6621 AGMTerminate + 1829297
23 AGM 0x00007ffd091e72fd AGMTerminate + 1832589
24 AGM 0x00007ffd091e201c AGMTerminate + 1811372
25 AGM 0x00007ffd091e30e6 AGMTerminate + 1815670
26 AGM 0x00007ffd091e63a3 AGMTerminate + 1828659
27 AGM 0x00007ffd0917a90b AGMTerminate + 1387675
28 AGM 0x00007ffd091794f4 AGMTerminate + 1382532
29 AGM 0x00007ffd09173d05 AGMTerminate + 1360021
30 AGM 0x00007ffd09173aa1 AGMTerminate + 1359409
31 AGM 0x00007ffd09178886 AGMTerminate + 1379350
32 AGM 0x00007ffd09173e53 AGMTerminate + 1360355
33 AGM 0x00007ffd0901e79c ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
34 AEFilterShape 0x0000000077447bd8 ATEWrapper::DocumentRenderInfoWrapper::~DocumentRenderInfoWrapper + 17608
35 AEFilterShape 0x000000007745acd2 PluginDataEntryFunction + 8258
36 RendererGPU 0x000000000ff7f291 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
37 RendererGPU 0x000000000ff7d6f6 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
38 RendererGPU 0x000000000ff9ca5d ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
39 RendererGPU 0x000000000ff9bd46 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
40 RendererGPU 0x000000000ff998ce ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
41 RendererGPU 0x000000000ff9cd4c ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
42 RendererGPU 0x000000000ff6ff1d ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
43 RendererGPU 0x000000000ff0a332 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
44 RendererGPU 0x000000000ff7f44e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
45 RendererGPU 0x000000000ff6ff1d ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
46 RendererGPU 0x000000000feeb7d4 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
47 RendererGPU 0x000000000ff6fcf5 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
48 RendererGPU 0x000000000feeb7d4 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
49 RendererGPU 0x000000000ff6fcf5 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
50 RendererGPU 0x000000000ff0f043 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
51 RendererGPU 0x000000000ff6ff1d ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
52 RendererGPU 0x000000000fffefd2 RendererGPU::Initialize + 5234
53 PlayerMediaCore 0x000000005259ab54 xPlayEntry + 28164
54 PlayerMediaCore 0x0000000052586bb0 xRendererEntry + 86688
55 PlayerMediaCore 0x0000000052586130 xRendererEntry + 84000
56 dvacore 0x0000000000b0eb9a dvacore::threads::CreateAsyncThreadedExecutor + 4922
57 dvacore 0x0000000000b0bb7c dvacore::threads::GetNamedThreadMapSnapshot + 1196
58 dvacore 0x0000000000b0c034 dvacore::threads::GetNamedThreadMapSnapshot + 2404
59 boost_threads 0x000000000c64aa3a boost::detail::win32::handle_manager::swap + 74
60 ucrtbase 0x00007ffd76431bb2 configthreadlocale + 146
61 KERNEL32 0x00007ffd783c7034 BaseThreadInitThunk + 20
62 ntdll 0x00007ffd784fd241 RtlUserThreadStart + 33

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