Adobe Premiere Rush android crash

New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi guys,

 

I've been subscribed to the Adobe Rush app on my Google Pixel 4 for over a year now and it's usually great for my needs and ability. The app freeze and crash that usually occurs is often fixed when I restart either the app or my phone, but since yesterday, Monday 22nd March, I can't even open the app on my phone. I have tried restarting my phone and uninstalling the app, I can't seem to get it to work at all. Is there a platform wide issue? Do you have any suggestions? I've looked through the community support pages but I can't find anything that might help with my issue, which is getting the app to open in the first place.

 

Thanks for your time if you've read this far. Sunbul

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Crash, Error or problem, Mobile version, Performance

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi Sunbul!

Sorry for the trouble. I wish I could suggest better suggestions. However, Premiere Rush is not officially supported on Google Pixel 4. Please refer to this link for supported devices: https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html

You can also sync your project to another device and see if that helps. 

Let us know how it goes.

 

Thanks,

Kartika

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