Adobe Premiere Rush android crash

[Sunbul]

Hi guys,

I've been subscribed to the Adobe Rush app on my Google Pixel 4 for over a year now and it's usually great for my needs and ability. The app freeze and crash that usually occurs is often fixed when I restart either the app or my phone, but since yesterday, Monday 22nd March, I can't even open the app on my phone. I have tried restarting my phone and uninstalling the app, I can't seem to get it to work at all. Is there a platform wide issue? Do you have any suggestions? I've looked through the community support pages but I can't find anything that might help with my issue, which is getting the app to open in the first place.

Thanks for your time if you've read this far. Sunbul

[Kartika Rawat]

Hi Sunbul!

Sorry for the trouble. I wish I could suggest better suggestions. However, Premiere Rush is not officially supported on Google Pixel 4. Please refer to this link for supported devices: https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html

You can also sync your project to another device and see if that helps. 

Let us know how it goes.

Thanks,

Kartika

[Kerensky97]

I have the pixel 5th which is supported and I'm having the same problem. I can find a tin of articles of others doing the same.

Maybe take his big report seriously and stop just dismissing this widespread problem.