Adobe premiere rush app crashes and unable to open the project

[Allyssa]

I was editing a video for 3 hours on the adobe premiere rush app on my iphone . I finished the video and I started to download it , but the app crashed and when I tried to re open the project it says "unable to open project" . It says that it is synced meaning it's in my cloud but I have checked , even downloaded premiere rush on my hp laptop and it says nothing is in my cloud . I even logged out and back into my account , unsynced and synced again , nothing worked . I just want to access my video that I spent hours on . 

Title edited by mod

[Kartika Rawat]

Hi Allyssa!

Sorry to hear that Rush crashes and makes it unable for you to open the project. Ideally, this should not happen. We're here to help. 

Could you share more details about the issue?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which OS version is installed on your iPhone and laptop?

Additionally, I have a suggestion for you to try. You may create a new project in Rush on your iPhone and check if it's syncing with Rush on your laptop. (Make sure the Creative Cloud Desktop App run in the background while you are doing this).

Looking forward to your response.

Thank you,

Kartika

[Allyssa]

I'm using version 1.2.19 on my iPhone Xs . And I checked by making a new project (w/out editing in case it does the same thing) and now it says I have 1% of my cloud storage so that video went to the cloud but the first video did not at first . And now I checked the rush on my laptop and my first project is on the home page (meaning it's in the cloud) but when I try to open it , it just shows a black screen . And on the mobile app it still says unable to open project . 

[petergaraway]

Hi Allyssa,

Sorry you got into this bad state. Can you please send me the logs from your device? Here's how

1. Launch Rush 
2. From the Project Browser, tap on the gear icon (top left of screen) 
3. Tap on Preferences > Share logs 

This will give me a better idea of what might be happening. 

Thanks! 

Peter

[Allyssa]

It won't late me paste the logs on here, is there a way for me to email them to you ? 

[petergaraway]

Thanks! I will DM you.