Adobe Premiere Rush deleted my project while it was exporting

New Here ,
May 02, 2020 May 02, 2020

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Hey guys. I really need help to recover my project if possible. While I was exporting a video project my laptop shut down due to low battery and when I restarted it the project I was exporting completely disappeared. I also did not check the sync option and always used save to device option. Can I recover the project???????????????????????????

 

[To find a forum for your program please start at https://community.adobe.com/]
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Account management, CC FAQ, Creative Cloud, New user

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Adobe Employee ,
May 05, 2020 May 05, 2020

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Hi there!

Welcome to the Rush community. Could you try to sign out of Rush and sign in back? If it doesn't work try sign out and back into Creative Cloud account. 

Let us know if it helps.

 

Thank you.

Kartika

 

 

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New Here ,
Aug 03, 2020 Aug 03, 2020

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Hi. I do have exactly the same problem nomnom1 described 😞

I tried your solution by signing out and back at Creative Cloud. Also restarted my laptop in between. 
But unfortunately I'm still missing the project I was exporting.

Is there any other solution to get it back? It should be somewhere on my laptop, right?

Thank you for your answer!

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Adobe Employee ,
Aug 05, 2020 Aug 05, 2020

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Hey!

Does your project is synced to Creative Cloud? Also, what error are you seeing while accessing your project?

Let us know.

Kartika

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New Here ,
Aug 05, 2020 Aug 05, 2020

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Hi Kartika,

I didn't sync with creative cloud, because I use dropbox as back up for all files. And some of my assets are quite big 🙂 I do have all the assets at my local drive. I also have an unfinished export file (I can't open, because it is corrupted). 
I don't see any error when I try to open the project, because I'm just missing the whole project. It's not at the home screen, where it used to be 10 minutes before (and before the laptop shuting down because of low battery).

Best regards,
Wouter

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New Here ,
Aug 06, 2020 Aug 06, 2020

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I am here for this exact reason also! My project a 2 1/2 hr video just vanished and I cant find it anywhere!

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New Here ,
Aug 12, 2020 Aug 12, 2020

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I'm afraid they're forgetting about us, Leonate2.
Are you lucky enough to solve your problem? If so, how did you do it?
I'm actually afraid to start new projects, because I don't want the missing one to be overwritten or something.

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New Here ,
Aug 27, 2020 Aug 27, 2020

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@user1902462 ... Are you still there? I like to start projects up again!

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Adobe Employee ,
Aug 27, 2020 Aug 27, 2020

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Hey Wouter,

We're so sorry about this. I hope this thread helps: https://community.adobe.com/t5/premiere-rush/where-does-rush-store-project-files/td-p/10603633?page=...

Let us know how it goes.

 

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New Here ,
Aug 27, 2020 Aug 27, 2020

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Hi Kartika,
Thank  you for your response. Unfortunately, the thread you supplied doesn't answer the question. Actually, a part of my question is mentioned in the same thread, but not answered. 
The problem is: my laptop shut down (due to empty battery) while Rush was exporting a project. After restarting, the whole project is missing in the home screen of Rush. It's gone, vanished, disappeared.

So I like to know: where can I find the local project file or local database file? 

Yes, I do have all the local assets, but I don't want to recreate all the editing and titles I've already done.
Thank you for your answer!
Best, Wouter

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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Hey Wouter,

I've shared the information with our product team. Also, please confirm if you're signing in from the same Creative Cloud ID?

Kartika

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New Here ,
Aug 29, 2020 Aug 29, 2020

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Hi Kartika,
Thank you for your response. 
I didn't switch my CC ID. I only have one 🙂
Also Premiere Rush is only installed on one device (my laptop). All files should be stored local on the hard drive, because I don't sync my projects with CC cloud. 
Best regards, Wouter

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Adobe Employee ,
Sep 01, 2020 Sep 01, 2020

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Hi, thanks for sticking with us. Could you share the data folder? 

  • Windows: 
    C:\Users\<you>\AppData\Roaming\Adobe\Common\Team Projects Local Hub
  • macOS:
    ~/Library/Application Support/Adobe/Common/Team Projects Local Hub

 

Kartika

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New Here ,
Sep 01, 2020 Sep 01, 2020

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Thank you! I just sent you a PM with a link to the data folder.

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New Here ,
Aug 29, 2020 Aug 29, 2020

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This also happened to me, 28 of 89 files were unlinked, all files that were stored solely on Adobe Cloud were deleted.

 

4 hours on the phone with support and no resolution.

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New Here ,
Sep 02, 2020 Sep 02, 2020

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Hello,

 

We have the same problem - after upgrading our Premiere Rush account today all of the projects were lost. All of the media and data files are still on the hard drive but the screen is blank when the app is opened on the Macbook.

 

Signing out and back in, restarting has not solved the problem - is there a way to manually rebuild the project?

 

Can you help?

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New Here ,
Dec 17, 2020 Dec 17, 2020

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Same problem here. A project of two weeks worth of work is gone after Rush crashed on its own. Logged out, logged back in, and it's gone. 

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Hey guys. any luck yet? got the same problem....

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New Here ,
Feb 15, 2021 Feb 15, 2021

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No, I think my project is lost forever.

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New Here ,
Feb 16, 2021 Feb 16, 2021

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LATEST

I am sorry to hear that,

but thank you for the reply.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I had this same problem. Not sure if it was a fluke - but I clicked on one of my other projects and the project that was deleted popped up in the editing screen instead. Currently exporting. Hope all goes well!

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