Adobe Premiere Rush doesn't load

[juliat52078568]

Hello, I have been having issues with Abode Premiere Rush for a while. I log in, the application opens up but loads indefinitely until it finally logs me out. While it loads, I cannot access any of tabs on the top left corners and cannot open up any files. Can anybody help with this? I haven't been able to use this app since purchasing the license! Many thanks! 

[Ko.Maruyama]

What device are you using? Which OS are you currently on?

[juliat52078568]

Hi, thanks for replying! I am using Dell Intel(R) Core(TM) i7-7700HQ @ 2.80GHz with installed RAM 32.0GB - 64-bit operating system,-x64 based processor. OS build is 17134.1069.

[petergaraway]

Hi Juliat,

Can you please try signing out of the Creative Cloud app and back in? If that does not help can you try uninstalling the Creative Cloud app and installing the latest version? Here's a link

https://www.adobe.com/creativecloud/desktop-app.html

Please let us know if that does not help. Sorry for the trouble. 

Peter

[juliat52078568]

Hi Peter, I have tried that many times and still no changes...

[juliat52078568]

Any other suggestions anyone? Thanks!