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Adobe Premiere Rush Unsupported Compression type.

New Here ,
Feb 21, 2020

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Adobe Premiere Rush has been giving me a problem where when I go to import a .mp4 file from my GoPro it says unsupported compression type. Wondering how I can fix this. Thanks for any advice you can give. 

 

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Adobe Premiere Rush Unsupported Compression type.

New Here ,
Feb 21, 2020

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Adobe Premiere Rush has been giving me a problem where when I go to import a .mp4 file from my GoPro it says unsupported compression type. Wondering how I can fix this. Thanks for any advice you can give. 

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

TOPICS
How to, Performance

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Feb 21, 2020 0
Adobe Employee ,
Feb 24, 2020

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Hi there!

Welcome to the Premiere Rush community. Could you share more info with us to understand it better?

Looking forward to your response.

Thanks,

Kartika

 

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Feb 24, 2020 0
Adobe Employee ,
Feb 25, 2020

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Hey there, Roguel!

What OS are you on – Mac or Windows? I understand it's an .MP4 file, but do you know what codec it is? Supported .MP4 codecs are listed here: https://helpx.adobe.com/premiere-rush/help/import-footage.html#file-format-support

Caroline

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Feb 25, 2020 0
New Here ,
Mar 28, 2020

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I am on windows. I do not know the codec. I just don't understand because I have imported and edited footage from my GoPro before.  Also, I would have replied to this sooner but I didn't get a notification from Adobe at all that someone had replied. 

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Mar 28, 2020 0
New Here ,
Mar 28, 2020

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Also, I downloaded version 1.2.12 and it let me import. Weird

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Mar 28, 2020 0
Adobe Employee ,
Mar 30, 2020

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Could you share your files so that we can test at our end? You can Dropbox or Goole Drive and send us the download link.

Thanks,

Kartika

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Mar 30, 2020 0