Adobe Premiere Rush Unsupported Compression type.

[roguel14669466]

Adobe Premiere Rush has been giving me a problem where when I go to import a .mp4 file from my GoPro it says unsupported compression type. Wondering how I can fix this. Thanks for any advice you can give. 

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[Kartika Rawat]

Hi there!

Welcome to the Premiere Rush community. Could you share more info with us to understand it better?

•  Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which device are you using Rush on?
• Could you share a screenshot of the error message?

Looking forward to your response.

Thanks,

Kartika

[caroline_edits]

Hey there, Roguel!

What OS are you on – Mac or Windows? I understand it's an .MP4 file, but do you know what codec it is? Supported .MP4 codecs are listed here: https://helpx.adobe.com/premiere-rush/help/import-footage.html#file-format-support

Caroline

[roguel14669466]

I am on windows. I do not know the codec. I just don't understand because I have imported and edited footage from my GoPro before.  Also, I would have replied to this sooner but I didn't get a notification from Adobe at all that someone had replied. 

[roguel14669466]

Also, I downloaded version 1.2.12 and it let me import. Weird

[Kartika Rawat]

Could you share your files so that we can test at our end? You can Dropbox or Goole Drive and send us the download link.

Thanks,

Kartika

[danielapf]

Hello I am having the same issue. Can I share my video with you? Do you have an email I can send it to?