Adobe Rush app on not allowing upload of new HDR from iPhone 12 pro

New Here ,
Oct 27, 2020 Oct 27, 2020

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I just got the iPhone 12 pro and the extremely good camera quality is not able to be uploaded to rush for editing. I figured out it only doesn't allow upload when I toggle HDR mode. Otherwise, when I record 4K 60 FPS it works just fine.  I would love to use the HDR feature for videos and be able to edit them in rush! 

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Yes. I am having the same issue. How did they not see this coming?! I just wasted 2 hours converting a bunch of videos I shot in HDR. They need to fix this ASAP. 

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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How did you convert them?? I have footage that I need to edit, while in the meantime, I guess I have to use lesser quality footage for adobe to actually be able to ~handle~ it.

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Hello, 

 

Thanks for writing in. We are working as quickly as possible to support Apple's new HDR format. We look forward to making that available to our users soon.

 

For the time being, please disable HDR by going to  Settings > Camera > Record Video > Toggle off "HDR Video".

 

You can add your request here and follow for updates

https://adobe-video.uservoice.com/forums/916423/suggestions/41790415

 

 

Thanks for your patience! 

 

Peter 

 

 

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Community Beginner ,
Nov 27, 2020 Nov 27, 2020

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Ask GoPro how they did it on launch day...

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