Adobe Rush Desktop crashing on import of all media including tutorial media

Report · May 28, 2020

Ive been trying desperatly to get Adobe Rush to work on desktop to no joy. Everytime I try in import media files other than audio files, it hangs on preparing media. My system is running the latest system drivers for CPU and GPU and all windows 10 home edition updates are installed.

I have performed all tricks sugested such as clearing and resetting the preferences by holding ALT on loading of rush, as well as holding CTRL ALT & SHIFT to reset pluggins. I have tried alternating between the built in GPU and the dedicated GPU, no difference at all.

My system specs are as follows:

Asus Zenbook Duo
Wndows 10 Home edition 64 Bit
Intel 10th gen i7 - 10510U CPU @ 1.80GHZ 2.30GHZ
16GB of RAM installed with 15.8GB usbable.
Nvidia GeForce MX250 dedicated graphics.

All other CC apps appear to run as expected such as Premiere pro and Photoshop, however Rush is at a scretching hault from allowing me to work with it.

Any thoughts on how to get it working would be most appreciated!

Report · May 28, 2020

What are the media files that are choking the program and what device created the video? Are these media files on your hard drive or in the cloud?

Does the program choke if, say, you add two or three photos rather than a video file?

Report · May 28, 2020

So I have tried importing video files created from my phone which are saved localy on the hard drive, but also the three initial video clips supplied with rush for the tutorial also cause the crash. Jpeg wise it loads them no problem. But like i say as soon as I touch the sample files or any video created on my iPhone using the stock camera app from Apple it runs into this wall.

Report · May 28, 2020

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 0000057c

PROCESS_NAME: Adobe Premiere Rush.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

EXCEPTION_CODE_STR: 80000003

STACK_TEXT:
00000000`00148148 00007ffe`0b020815 : 00000000`00000102 00000000`00000102 00000000`00000000 00000000`00148170 : ntdll!NtWaitForAlertByThreadId+0x14
00000000`00148150 00007ffe`08a2c2b9 : 00000000`36206d74 00000000`00000001 00000000`361ca200 00000000`00000000 : ntdll!RtlSleepConditionVariableCS+0x105
00000000`001481c0 00000000`361b437a : ffffffff`fffffffe 00000000`361c9cb0 00000000`361fffa4 ffffffff`fff0bdc0 : KERNELBASE!SleepConditionVariableCS+0x29
00000000`001481f0 00000000`36179cd3 : 00005d86`0f5a837c 00000000`00148360 00000000`00148300 00000000`361fffa8 : ExporterMPEG4!xSDKExport+0x266da
00000000`00148220 00000000`36190b56 : 00000000`5107cd20 00000000`00000000 00000000`00000000 00000000`5107cd20 : ExporterMPEG4+0x79cd3
00000000`00148260 00000000`3618c110 : 00000000`001487a0 00000000`5107cd20 00000000`0e2f34d0 00000000`5107cd20 : ExporterMPEG4!xSDKExport+0x2eb6
00000000`00148720 00000000`3617db72 : 00000000`00000000 00000000`347badc0 00005d86`0f5a843c ffffffff`fffffffe : ExporterMPEG4+0x8c110
00000000`00148750 00000000`3618bfd5 : 00000000`5107cd20 00000000`5107cd20 ffffffff`fffffffe 00000000`5107cd20 : ExporterMPEG4+0x7db72
00000000`00148780 00000000`3618b873 : 00000000`00148b78 00000000`0094fc86 00000000`00d09358 00000000`00965c62 : ExporterMPEG4+0x8bfd5
00000000`001487e0 00000000`0e25bfe9 : 00000000`00000000 00000000`00148f38 00000000`322fd980 00000000`00149130 : ExporterMPEG4+0x8b873
00000000`00148a30 00000000`0e25bf6e : 00000000`00000000 00000000`00000004 00000000`32d554f0 ffffffff`ffffffff : ExporterHost!ML::ExporterHost::Shutdown+0x26f89
00000000`00148a70 00000000`0e265f3e : 00000000`4da5e120 00000000`322fda30 ffffffff`fffffffe 00000000`00148f38 : ExporterHost!ML::ExporterHost::Shutdown+0x26f0e
00000000`00148b40 00000000`0e26cd2e : 00000000`322fd8c0 00000000`4da5e120 00000000`322fda30 00000000`322fd8c0 : ExporterHost!ML::ExporterHost::Shutdown+0x30ede
00000000`00148bb0 00000000`03533ae4 : 00000000`4da5e120 00000000`00148d10 00000000`322fda30 00000000`322fd8c0 : ExporterHost!ML::ExporterHost::Shutdown+0x37cce
00000000`00148c10 00000000`03549077 : 00000000`322fd8c0 00000000`00148f80 00000000`001493a0 00000000`001493a0 : EncoderHost!EncoderHost::ProxyPreset::GetExporterClassID+0x5894
00000000`00148e80 00000000`04703e63 : 00000000`036b00e8 00007ffe`089d595d 00000000`00149110 00000000`036b00e8 : EncoderHost!EncoderHost::ProxyPreset::GetExporterClassID+0x1ae27
00000000`00149010 00000000`04702b05 : 00000000`0000003c 00000000`00149548 00000000`00149548 00000000`00957016 : Mezzanine!MZ::TimeRemapping::IsBoundaryKeyframe+0x65b3
00000000`00149430 00000000`049adbe7 : 00000000`698adb80 00000000`05260d30 00000000`4da9c820 00000000`347db1d0 : Mezzanine!MZ::TimeRemapping::IsBoundaryKeyframe+0x5255
00000000`001494e0 00000000`00a24129 : 00000000`00149e70 00000000`00149fa8 00000000`3b2ecab0 00000000`00000000 : Mezzanine!MZ::ProxyManager::IsValidManagedStorageFilePath+0x2017
00000000`00149600 00000000`00dcf128 : 00000000`0014a2b0 00000000`00149e70 00000000`4da9b9b0 00000000`0094fc86 : dvacore!dvacore::messaging::Broadcaster::BroadcastMessage+0x699
00000000`00149660 00000000`00dcf221 : 00000000`1d71a590 00000000`00984509 00000000`00149fe8 00000000`4da9b9b0 : RushFrontend+0x7f128
00000000`00149e40 00000000`00a23e94 : 00000000`00149ef0 00000000`00000000 00000000`3b2ecab0 00000000`00000015 : RushFrontend+0x7f221
00000000`00149ed0 00000000`00a27fb5 : 00000000`4da9b9b0 00000000`00d25e48 00000000`ffffffff 00000000`4da9b9b8 : dvacore!dvacore::messaging::Broadcaster::BroadcastMessage+0x404
00000000`0014a050 00000000`00a280b5 : 00000000`347db1c0 00000000`00000000 00000000`4da9b9b0 00000000`01ae508b : dvacore!dvacore::messaging::BroadcastMessage+0x35
00000000`0014a0a0 00000000`01ae5ed2 : 00000000`1e10a9a0 00000000`027c1240 00000000`1e10a9a0 0000b286`bb89537e : dvacore!dvacore::messaging::PostMessageToUIThread+0x45
00000000`0014a110 00000000`01ade372 : 00000000`4ea5c760 00000000`0014a430 00000000`0014a470 00000000`0014a470 : Backend!BE::CreateKeyWithSuffix+0x15c2
00000000`0014a160 00000000`01addb7b : 00000000`4ea5c508 00000000`00000000 00000000`0014a450 00000000`01cd5631 : Backend!BE::DataReader::ReadRect+0x8452
00000000`0014a400 00000000`01ae0e1b : 00000000`51b741a0 00000000`0014a4e8 00000000`0014a4d0 00000000`71ce3268 : Backend!BE::DataReader::ReadRect+0x7c5b
00000000`0014a470 00000000`01ace55c : 00000000`51b741a0 00000000`0014a528 00000000`0014a520 00000000`71ce3268 : Backend!BE::DataReader::ReadRect+0xaefb
00000000`0014a4d0 00000000`04a758b6 : 00000000`00000000 00000000`00000000 00000000`0014a940 00000000`0014a940 : Backend!BE::ExecuteAction+0x1fc
00000000`0014a630 00000000`04a74122 : 00000000`04a90fc0 00000000`046612b3 00000000`698adbc0 00000000`0526a318 : Mezzanine!MZ::ProjectActions::AddItemsWithProperties+0x326
00000000`0014a780 00000000`00e12774 : 00000000`00000001 00000000`00000001 00000000`00000001 00000000`00000001 : Mezzanine!MZ::ProjectActions::AddImportedFilesToProject+0x92
00000000`0014a890 00000000`00e2e445 : 00000000`0014abb0 00000000`00000070 00000000`0014abc8 00000000`0014abc8 : RushFrontend+0xc2774
00000000`0014aae0 00000000`00e44d12 : 00000000`0014ad98 00000000`00000070 00000000`0014add0 00000000`00000000 : RushFrontend+0xde445
00000000`0014ad40 00000000`078783c7 : 00000000`0014ad80 00000000`0014ae60 00000000`0014adb0 00000000`0014add0 : RushFrontend+0xf4d12
00000000`0014ae40 00000000`078837d3 : 00000000`0014b000 00007ffe`0afefb82 00000000`00000002 00000000`4e1f9bb0 : MobileAppLayer!MAL::sync::LoadUnusedMediaLocators+0xbe7
00000000`0014af80 00000000`05466d3e : 00000000`0014b0c8 00000000`00000000 00000000`0014b000 00000000`0014b040 : MobileAppLayer!MAL::sync::ZipProjectDatabases+0x2773
00000000`0014afd0 00000000`0546e850 : 00000000`32524fa8 00000000`00000000 00000000`0014b0d0 00000000`0014b0c8 : EAProjectBridge!EAPr::Initializer::~Initializer+0x3cd0e
00000000`0014b040 00000000`0546e412 : 00000000`3a4a3870 00000000`3a4a6c00 00000000`41717930 00000000`3a4a3b90 : EAProjectBridge!EAPr::Initializer::~Initializer+0x44820
00000000`0014d1c0 00000000`05486d6c : 00000000`00000000 00000000`0014dff0 00000000`0014e080 00000000`09b01843 : EAProjectBridge!EAPr::Initializer::~Initializer+0x443e2
00000000`0014d660 00000000`00a86df0 : 00000000`0014dff8 00000000`00000001 00000000`16acd749 00000000`3b2ecab0 : EAProjectBridge!EAPr::Initializer::~Initializer+0x5cd3c
00000000`0014d6a0 00000000`00982f30 : 00000000`00000000 00000000`0014df90 00000000`3b2ecab0 00000000`000c003e : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x6f0
00000000`0014d730 00000000`00dcf128 : 00000000`0014dfa0 00000000`00dcf16c 0000c473`00000000 00000000`3b2ecab0 : dvacore!dvacore::config::GetVersionString+0x320
00000000`0014d780 00000000`00dcf221 : 00000000`6fde1da0 00000000`00530000 00000000`0014e040 00000000`3b2ecab0 : RushFrontend+0x7f128
00000000`0014df60 00000000`00983029 : 00000000`0014e010 00000000`0014e108 00000000`0014e108 00000000`00000040 : RushFrontend+0x7f221
00000000`0014dff0 00000000`009850e8 : 00000000`0014e1d8 00000000`3b2ecab0 00000000`00a86d40 00000000`6fde1da0 : dvacore!dvacore::config::GetVersionString+0x419
00000000`0014e0e0 00000000`00a86f73 : 00000000`347a8e80 00000000`0014e570 00000000`347a8e80 00000000`00000000 : dvacore!dvacore::config::ExecuteTopLevelFunction<void>+0xa8
00000000`0014e160 00000000`00a8773e : 00000000`00000000 00000000`0014e180 00000000`00000000 00007ffe`0a2357dc : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x873
00000000`0014e220 00007ffe`0a235c0d : 00000000`00000001 00000000`00000090 00000000`00000001 00000000`00000000 : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x103e
00000000`0014e260 00007ffe`0a235602 : 00000000`13aced70 00000000`00a87710 00000000`000807bc 00000000`0014e4f0 : user32!UserCallWinProcCheckWow+0x2bd
00000000`0014e3f0 00000000`00e82a9e : 00000000`00a87710 00000000`0014e520 00000000`0014ed00 00000000`0014f9c0 : user32!DispatchMessageWorker+0x1e2
00000000`0014e470 00000000`00e80e88 : 00000000`00000000 00000000`00f171c0 00000000`0014ed60 00000000`0014ed28 : RushFrontend+0x132a9e
00000000`0014e700 00000000`00e8231b : 00000000`0014f9c0 00000000`0014e770 00000000`36c17490 00007ffe`0afffb91 : RushFrontend+0x130e88
00000000`0014e740 00000000`00dc3142 : 00000000`00f171c0 00000000`0014ed60 00000000`0014ed28 00000000`00000000 : RushFrontend+0x13231b
00000000`0014e810 00000000`00e803f0 : 00000000`16dceab0 00000000`16dce790 00000000`16dce790 00000000`0014faa0 : RushFrontend+0x73142
00000000`0014f730 00000000`00e830f9 : 00000000`159e8520 00000000`159e8520 00000000`0014fce0 00000000`00000001 : RushFrontend+0x1303f0
00000000`0014fb80 00000000`00e833ab : 00000000`0014fce0 00000000`00000000 00000000`00000000 00000000`159e8520 : RushFrontend+0x1330f9
00000000`0014fc00 00000001`40001b99 : 00000001`400014d0 ffffffff`ffffffff 00000000`00000000 00000000`00000000 : RushFrontend!FE::Run+0x23b
00000000`0014fca0 00000001`400025d6 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Rush+0x1b99
00000000`0014fef0 00007ffe`09c47bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Rush+0x25d6
00000000`0014ff30 00007ffe`0b02ce51 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: exportermpeg4!xSDKExport+266da

MODULE_NAME: ExporterMPEG4

IMAGE_NAME: ExporterMPEG4.prm

FAILURE_BUCKET_ID: BREAKPOINT_80000003_ExporterMPEG4.prm!xSDKExport

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {33ed8854-8867-f4b5-1dd2-386ca8839a80}

Followup: MachineOwner

Report · May 29, 2020

Problem resolved. After doing some digging arround, it looks like the problem was being caused by the ExporterMPEG4.prm plugin. I also have Premiere Elements 2020 installed, which uses the same plugin. When checking the plugins for differences, I found the copy installed with PE2020 was larger than Rush's version. So I copied and replaced Rush's version of the plugin and reset the plugin cache and hey presto its now working fine.

Adobe Community

Adobe Rush Desktop crashing on import of all media including tutorial media