Adobe Rush is not responding and freezes

[#1]

Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

Regards

Eveliina

[#2]

Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

Regards

Eveliina

[#3]

Hi Eveliina,

We're sorry for the issue. We would more info for troubleshooting.

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Are you getting any error codes or messages when it crashes?
• What happens when you try launching Rush Run as administrator?

Let us know. We're here to help.

Thank you,

Kartika

[#4]

I am having this issue as well. I have the newest version of Adobe Rush, and I have uninstalled it and reinstalled it, with no success. I have also downloaded and installed the beta version, which did open but locked up and went unresponsive during the tour. I have reset preferences, and restarted computer several times. I am not getting any error messages - it simply stops responding. I have an up to date Mac computer. I love the product but I will have to cancel if I can't use it. Please help? Thanks!