Adobe Rush is not responding and freezes

[#1]

Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

Regards

Eveliina

[#2]

Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

Regards

Eveliina

[#3]

Hi Eveliina,

We're sorry for the issue. We would more info for troubleshooting.

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Are you getting any error codes or messages when it crashes?
• What happens when you try launching Rush Run as administrator?

Let us know. We're here to help.

Thank you,

Kartika

[#4]

I am having this issue as well. I have the newest version of Adobe Rush, and I have uninstalled it and reinstalled it, with no success. I have also downloaded and installed the beta version, which did open but locked up and went unresponsive during the tour. I have reset preferences, and restarted computer several times. I am not getting any error messages - it simply stops responding. I have an up to date Mac computer. I love the product but I will have to cancel if I can't use it. Please help? Thanks! 

[#5]

Hi Adobe, my Adobe Rush is keep crashing. It was started last night. What I am gonna do? Can you please help. I already spent lots of days editing this project. I am using IPhone 11 Pro Max. The version of what I am using is 1.5.37 (1018)

[#6]

On the latest version of Rush (1.5.34 build 48), and also on the prior versions over the past few months, the video hangs.  You start Rush, start a new edit item, pich an mp4 off a locaal drive, and click Create.  The video filmstrip loads across the bottom in the usual quick time, but the view window is blank, not the first frame of the video as usual.  That first frame never shows up.  Moving either the slider under the view window or on the filmstrip at the bottom does nothing in the main view window.  It's just hung.  I've waited 5-10 minutes, nothing.  I've logged oout/in of CC too, no change.  I have been using Windows Task manager to 'end task' for Rush.  When it gets this way, it is so for any video chosen to edit. 

This happens almost half the time, and I have no way to get around it.  I's just a casual Rush user, so I give up and try again a day+ later.  This is very frustrating since there appears no way around it when it happens.  Evan a 'just to this 60 seconds+ of clicking to fix it' would help, at least let me do the deed for the day.

[#7]

Sigh... The same. I'm using an iphone 11 pro as well and I have the latest version of Premiere Rush and when I export, it gets part way through and the app just closes itself before complete.