Adobe Rush is not responding and freezes

New Here ,
May 11, 2020 May 11, 2020

Copy link to clipboard

Copied

Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

 

Regards

Eveliina

TOPICS
Freeze or hang

Views

2.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

Hi Eveliina,

We're sorry for the issue. We would more info for troubleshooting.

Let us know. We're here to help.

 

Thank you,

Kartika

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

At my installation it also hung - but not when I start it as an administrator.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

Wrong! It is ALSO hanging, just a bit later...

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

I am having this issue as well. I have the newest version of Adobe Rush, and I have uninstalled it and reinstalled it, with no success. I have also downloaded and installed the beta version, which did open but locked up and went unresponsive during the tour. I have reset preferences, and restarted computer several times. I am not getting any error messages - it simply stops responding. I have an up to date Mac computer. I love the product but I will have to cancel if I can't use it. Please help? Thanks! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2020 Nov 08, 2020

Copy link to clipboard

Copied

Hi Adobe, my Adobe Rush is keep crashing. It was started last night. What I am gonna do? Can you please help. I already spent lots of days editing this project. I am using IPhone 11 Pro Max. The version of what I am using is 1.5.37 (1018)

 

 

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 09, 2020 Nov 09, 2020

Copy link to clipboard

Copied

On the latest version of Rush (1.5.34 build 48), and also on the prior versions over the past few months, the video hangs.  You start Rush, start a new edit item, pich an mp4 off a locaal drive, and click Create.  The video filmstrip loads across the bottom in the usual quick time, but the view window is blank, not the first frame of the video as usual.  That first frame never shows up.  Moving either the slider under the view window or on the filmstrip at the bottom does nothing in the main view window.  It's just hung.  I've waited 5-10 minutes, nothing.  I've logged oout/in of CC too, no change.  I have been using Windows Task manager to 'end task' for Rush.  When it gets this way, it is so for any video chosen to edit. 

 

This happens almost half the time, and I have no way to get around it.  I's just a casual Rush user, so I give up and try again a day+ later.  This is very frustrating since there appears no way around it when it happens.  Evan a 'just to this 60 seconds+ of clicking to fix it' would help, at least let me do the deed for the day.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

It's about 6 months later now and the problem from my Nov 9 2020 post still persists.  Here is some new news...

1) It's apparently a function of video drivers (I'm on an AMD 5700XT), works with some driver versions fine, others it's hit or miss on eash invocation. 

2) If I wait it out now, usually 2-10 minutes, the main display panel populates and Rush works.  So at least it's not dead now, just slow.

3) If I clear out all the folders holding cache and prior info, it works better for a while.  (I learned the folder locations from an Adobe remote support session earlier this year.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 29, 2021 Apr 29, 2021

Copy link to clipboard

Copied

And again I am trying and waiting (I started it as an Admin), still nothing but the "sandclock"...

Question: If you keep this going and you wait patiently and then finally it starts to work, will you have to wait EVERY TIME you start it or is it a 1-time test of your patince?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 29, 2021 Apr 29, 2021

Copy link to clipboard

Copied

LATEST

Now days, once it starts after waiting, it seems to be OK for then next dozen or so invocations.   The waiting is way less often an occurance than months ago.  I have no proof, but I think frequent changes to versions of AMD video driver is effecting it over the months more than any Adobe changes.  None, Zero, Nil, Zilch other apps on the PC have issues with the video drivers, not even any Adobe apps.  This sensitivity is only a Rush issue, which is why I post here hoping Adobe support is reading and cares.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

For many months I have been having exactly same problem on a new Windows laptop, 8 Gig RAM. It just opens and hangs. Interface and video size  look jacked up. In Task manager, Rush's Power Usage is always Very High, fwiw. I've dumped Rush cache files thru Prefs. I would be pi$$ed to have to download and install Premiere just to edit the most simple videos imaginable.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 09, 2020 Nov 09, 2020

Copy link to clipboard

Copied

Sigh... The same. I'm using an iphone 11 pro as well and I have the latest version of Premiere Rush and when I export, it gets part way through and the app just closes itself before complete.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 27, 2021 Apr 27, 2021

Copy link to clipboard

Copied

I have the same issue. I use the newest version and have the newest windows 10. Since a few hours ago it always freezes and stops responding. For some reason it's always when i'm playing it back. After I reach a certain point (always the end of a graphic) the video cuts out and about 2-3 seconds later the audio stops too. Then it stops responding. It has happened several times in the same way. It's very annoying.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines