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Adobe Rush is not responding and freezes

New Here ,
May 11, 2020

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Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

 

Regards

Eveliina

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Freeze or hang

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Adobe Rush is not responding and freezes

New Here ,
May 11, 2020

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Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

 

Regards

Eveliina

TOPICS
Freeze or hang

Views

310

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 11, 2020 0
Adobe Employee ,
May 19, 2020

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Hi Eveliina,

We're sorry for the issue. We would more info for troubleshooting.

Let us know. We're here to help.

 

Thank you,

Kartika

 

 

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May 19, 2020 0
Ria0101 LATEST
New Here ,
Sep 23, 2020

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I am having this issue as well. I have the newest version of Adobe Rush, and I have uninstalled it and reinstalled it, with no success. I have also downloaded and installed the beta version, which did open but locked up and went unresponsive during the tour. I have reset preferences, and restarted computer several times. I am not getting any error messages - it simply stops responding. I have an up to date Mac computer. I love the product but I will have to cancel if I can't use it. Please help? Thanks! 

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Sep 23, 2020 0