Adobe rush no longer opens ... no longer responds ...

[Nathalie Terresdelyonne]

Hello,

I have a problem with Rush.

Adobe Rush gets stuck at the loading page, it never opens ... I have already reinstalled the software, without success.

thank you,

[Kartika Rawat]

Hi there!

Sorry for the trouble. Could you try some suggestions mentioned here: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tuto...

Let us know how it goes.

Thanks,

Kartika

[Nathalie Terresdelyonne]

Hello,

Here is the file.

Thank you

[petergaraway]

@Nathalie Terresdelyonne  Thanks so much for getting us this log. It seems it didn't capture all of the info. Would you mind trying to quit and relaunch Rush and send us another log. 

Thank you!

Peter

[Nathalie Terresdelyonne]

Hello,
It seems that the problem is solved because today Rush opened. I still attach you the requested files. Thanks for your help.

[petergaraway]

Thanks, and I'm glad it's working again. I want to make sure this issue does not happen again. 

It would be helpful to know if these logs were captured while the issue was still present or if you captured the logs once Rush started working again? 

Thank you for your time!

[Nathalie Terresdelyonne]

I redid the manimulation as requested, but Rush worked.

So the uploaded files as requested, but Rush was running again.