Adobe rush not working for LG Velvet

New Here ,
Mar 08, 2021 Mar 08, 2021

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Can't seem to add footage on the app using the LG velvet phone. Had no issues with my Google pixel 4. The footage when attempting to upload is stuck at the preparing media screen when I exit out and go back in the untitled project just shows blank (black screen) videos no sound no image.

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Crash, Freeze or hang, Import, Mobile version

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Adobe Employee , Mar 12, 2021 Mar 12, 2021
Hi there! Sorry about the trouble. As of now, Premiere Rush is not available on LG Velvet. This might be the reason you're seeing performance issues. You can check here for Rush supported devices: https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html Let us know if you have any questions. Thanks, Kartika

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hi there!

Sorry about the trouble. As of now, Premiere Rush is not available on LG Velvet. This might be the reason you're seeing performance issues. You can check here for Rush supported devices: https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html

Let us know if you have any questions.

 

Thanks,

Kartika

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