Adobe Rush on Samsung A50 crashes, lost a project

New Here ,
May 13, 2021 May 13, 2021

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Adobe Rush new version crashed multiple times at the opening. I deleted all data and empty the cache, it worked, I have been working on a project for 1 horror, then, project almost finished, it crashed again, now it's impossible to open that project again.

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Crash, Error or problem, Freeze or hang, Mobile version

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi there!

Sorry for the trouble. Can you share the following information?

  • Are you getting any error codes or messages?
  • Do you have any effects or titles in the project?

Let us know.

Thanks,

Kartika

 

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New Here ,
May 17, 2021 May 17, 2021

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Yes, I tried again. I deleted the app, installed it again, create a new
project, then at the end I inserted a title. When I tried to modify the
title colors evenrything freezed. I could only shut off my phone. Could not
open the app again since then.

Roberta Salvucci

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