adobe rush will not load, sync, or export files...

New Here ,
Oct 24, 2019 Oct 24, 2019

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I contacted support with the response I would apparently find a "revolution" to my problem here. I would like to find an actual solution that doesnt involve me deleting my work. Thank you.

TOPICS
Cloud sync, Crash, Desktop version, Error or problem, Export, Freeze or hang, Hardware or GPU, Mobile version, Performance

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Adobe Employee ,
Oct 25, 2019 Oct 25, 2019

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Hi Victoria.

 

Sorry for the trouble. Please share the below information:

  1. On which device are you using Rush?
  2. Are you able to launch Rush? If no, is there any error when you try to launch it?
  3. Are you getting any error when you try to export?
  4. What is the version of Rush you are using?

We are here to help, just need more info.

 

Thanks,

NKush

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New Here ,
Oct 27, 2019 Oct 27, 2019

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Im using rush on my pc laptop with windows 10 installed. Rush launches but all it does is show the loading blue ring and doesnt load projects. It wont load the projects so I cant export, and Im using the most recent version of rush.

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Adobe Employee ,
Nov 01, 2019 Nov 01, 2019

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I see! Thanks for sharing the info.
It could be a sync related issue. Please try signing out from Creative Cloud desktop app and sign in again and open Rush.


Let us know if it helps.

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