Adobe Rush won't let me create a project.

New Here ,
Apr 14, 2021 Apr 14, 2021

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I just downloaded Adobe Rush on my PC. I am on a Windows 10 Pro 64 bit OS, Ryzen 5 5600x CPU, GTX 1660 TI GPU, and have 32 GB of RAM. My GPU drivers and OS are updated and I have restarted my device multiple times. I can open the app, but then I am stuck on a loading icon and can't create a new project. What could the issue be?

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Desktop version, Error or problem, Freeze or hang

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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Hi @default6xnn48dwajwo 

 

Sorry, you're having issues launching Rush. Can you try this

  1. Launch Rush, go to the Help menu > Select Sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

 

If this does not help please let me know. It would be helpful to get a screengrab or recording of this issue if possible. 

 

 

Thanks!

 

Peter

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