Adobe Rush won't load upon opening program on Windows

New Here ,
Dec 12, 2019 Dec 12, 2019

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Rush works fine on my phone. But, when I try to use it on my pc it won't load at all when I open the program. It just hangs out with a blue thinking circle and won't progress past this point. See image below.

 

I've double checked that it is up to date in creative cloud. It is. I've restarted my computer. I've logged out of cc and back in then tried to open rush again. I've double checked that I have enough available space for the program to work. I've closed all other programs to give it more working space. None of the normal things seem to work.

 

Thanks for the help.

Mindy

Title edited by mod

 

Annotation 2019-12-12 083838.png

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Desktop version, Error or problem, Freeze or hang

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correct answers 1 Correct Answer

Adobe Employee , Jun 09, 2021 Jun 09, 2021
Hi all,  Sorry to anyone that encountered this issue. We released Rush build 1.5.62 that should have fixed this issue. Please download the latest build.  If you still experience this problem please let us know.  Thanks for all your feedback. All the best,  Peter 

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Adobe Employee ,
Dec 13, 2019 Dec 13, 2019

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Hi Mindy!

Thank you for reaching out. As per your issue, I understand that Rush won't load up on your Windows machine.

You may try these steps: Right-click on Rush app shortcut > Run as administrator.

Let us know if it helps.

 

Best,

Kartika

 

 

 

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New Here ,
Jul 05, 2020 Jul 05, 2020

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Hi Kartika or anyone who can help,

 

I am having this same problem and have tried all of the following to no avail. 

1. Log Out and Log Back Into Creative Cloud

2. Start/Restart Program and Creative Cloud

3. Cleared all Premiere Rush Cache Files

4. Uninstalled and reinstalled the program and restarted computer multiple times. 

5. Clicked Desktop App Shortcut and chose Run as Administrator

 

None of these have worked. Can anyone help? 

I wonder if it is an issue with my Adobe account - when I login to the account on Adobe.com, it shows three plans - I assume that there should only be one plan? Or maybe 2 if my work computer has Adobe Programs and my home computer has Adobe programs? 

 

Any help is greatly appreciated - I am so frustrated that this program won't open and have tried everything I can think of. 

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New Here ,
Jul 05, 2020 Jul 05, 2020

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Same problem here... Nothing works 

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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Hi RStanton and Matthieu!

We're sorry for the trouble. I hope the steps mentioned below helps.

 Try switching the graphics card to Standard VGA and then test the issue? You may follow this path: Open Device Manager > Select Display adapters > Right-click the GPU > Select Update Driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer > Select Microsoft Display Adapter > Next > OK

Let us know if it brings any change.

Thanks,

Kartika

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New Here ,
Jul 06, 2020 Jul 06, 2020

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I tried but it's not working. Still the blue circle when I open Rush... cannot open my projects or create a new one. 

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Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

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Uh Oh! Can you tell us the exact version of the Premiere Rush you're using? 

Kartika

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New Here ,
Jul 08, 2020 Jul 08, 2020

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It,s 1.5.16

I tried the 1.5 but same problem... 

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Adobe Employee ,
Jul 09, 2020 Jul 09, 2020

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Did you try signing out and back into your Creative Cloud Account? If this doesn't work.

We'll need to hop on a remote session to troubleshoot this further. Can you reach out to us via phone or chat here? http://helpx.adobe.com/contact.html 

 

Thanks,

Kartika

 

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New Here ,
Aug 06, 2020 Aug 06, 2020

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I am having a similar issue. Using the Creative Cloud, I click to "open" Premiere Rush, it starts the process then just goes away. I've updated Windown on my computer. I have uninstalled and re-installed the Creative Cloud twice. Restarted my computer each time and just completed the recommendation you made on the driver update. I cannot get PR to open. 

 

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New Here ,
Oct 17, 2020 Oct 17, 2020

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Did you manage to have this issue resolved? I'm having the same problem.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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same here, can't get it to work. seems like adobe doesn't care or what?

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New Here ,
Nov 21, 2020 Nov 21, 2020

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oh wow, thank you for being so quick to respond. Yes, now it's working,
excellent!

thank you for the great support

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Did you manage to get it fixed? I'm having the same problem as well

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New Here ,
Jan 05, 2021 Jan 05, 2021

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I am having this issue as well, I want to open PR but it wont fully load.

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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Hello there,

I'm also facing the same exact problem. I have everything updated, yes my mac update and PR update today. I even restarted the computer to see if it's because I have too many things opened at once, and like many others commenting here I'm still not getting any response from PR. Any suggestions for someone working with PR on Macbook Pro?

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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@Rubear Sorry for the trouble. 

 

Can you give these specific steps a try?

  1. Launch Rush, go to the Help menu > Select Sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

 

If this does not help please let me know. It would be helpful to get a screengrab or recording of this issue if possible. 

 

Thanks!

 

Peter

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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Hi Peter,

I have followed the instructions and unfortunately experiencing the same issue. I'm currently signed out, I tried quitting and relaunching the app, however, it's still loading for a very long time.

Screen Shot 2021-04-14 at 1.25.49 PM.png

Screen Shot 2021-04-14 at 1.25.35 PM.png

 

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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To confirm, from the screenshot above, if you
1. Go to the Help menu > Click in Sign Out (let Rush automatically quit)
2. Go back to Applications > Launch Rush > Sign in 

 

Sorry if that's what you already did. I just want to make sure. 

 

Can you also confirm if you have a free Adobe ID, paid Individual, or paid Business plan? 

 

Hope to resolve this soon! Thank you, 

 

Peter 

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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Screen Shot 2021-04-16 at 7.28.35 PM.png

 This is what I have, I tried again and still no luck with getting PR started it works fine on my iPad but not my Macbook Pro for some reason. 😞

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Hi Peter, 

 

I'm also having the same issue with Adobe Rush on my 2019 Macbook Pro. I've tried uninstalling and reinstalling both Rush and Creative Cloud, as well as restarting my machine. I've also tried what you suggested here and signed out of Adobe Rush from the Rush Help Menu, closed the program, and then reopened it and signed in from there. I also pay for Adobe Audition and I've never had any issues with it, but Adobe Rush just stays on this opening loading screen every time I've tried to open it. 

 

Thanks in advance for your help!

 

LeahScreen Shot 2021-04-28 at 8.41.26 PM.png

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I have the same problem. I have 32 gb of RAM, Rx480 graphics card, and an i5-10600k so plenty of power. Stuck on the circle. I'm hoping for a solution soon, as this problem, based on my research, is kind of old.

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New Here ,
Apr 29, 2021 Apr 29, 2021

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I have exacly the same problem. I have wasted 4 hours today with Adobe support and they was not able to resolve that problem. They reinstalled all Adobe apps two times, tried running it in compatibility mode etc. As I see the problem is well known for at least 16 months. Why Adobe support till today doesn't know how to help users?

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Yes, I also have this problem and spend some time with Adobe support and reinstalling things.   I have the same problem on both my desktop pc and my laptop.  Spinning blue circle.  

 

I hope there will be a solution posted in this forum. 

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New Here ,
May 02, 2021 May 02, 2021

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I am having exactly the same problem and nothing in this thread has fixed it.

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