App Crashes

Explorer ,
Oct 15, 2018 Oct 15, 2018

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Just downloaded to my iPhone XS on iOS12 and every time I click on the plus to record a video or photo the app crashes.

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correct answers 1 Correct Answer

Explorer , Oct 16, 2018 Oct 16, 2018
Hi RameezKhan,Yes, I can import directly from my camera roll, bizarrely this appears to have fixed the issue. Allan

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Hi Allan,

Welcome to the Rush community.

Sorry to hear that you're crashing while trying to record using Rush. Are you able to import video that is in your Camera Roll?

Let us know, we're here to help.

Thanks,

Rameez

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Explorer ,
Oct 16, 2018 Oct 16, 2018

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Hi RameezKhan,

Yes, I can import directly from my camera roll, bizarrely this appears to have fixed the issue.

Allan

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Hi Allan, I would like to troubleshoot this crash with you directly. Please look for a message from me at the email address associated with your Adobe ID. If you do not receive that, you can message me through the forum by clicking my name and then the Message button.

Thanks,
Mark

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Explorer ,
Oct 16, 2018 Oct 16, 2018

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Hi Mark,

I have received the email.

Thanks,

Allan

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