• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

App stuck in Fetching Project mode

New Here ,
Jul 12, 2020 Jul 12, 2020

Copy link to clipboard

Copied

The app is stuck in Fetching Project mode. I click the + at the bottom of screen and managed to get all the video clips tagged but then when I am ready to continue it gives me an error message.  Has been like this for 2 weeks! Anyone have an idea what's happening? I am using an android. Thx

TOPICS
Error or problem , Freeze or hang , Import , Performance

Views

333

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 18, 2020 Aug 18, 2020

Hi! We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

If you still experience this issue after updating please let us know. 

 

Thanks!

 

Peter

Votes

Translate

Translate
Community Expert ,
Jul 13, 2020 Jul 13, 2020

Copy link to clipboard

Copied

It's always helpful to know what device you're editing on and how much storage space is on this device.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

Copy link to clipboard

Copied

LATEST

Hi! We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

If you still experience this issue after updating please let us know. 

 

Thanks!

 

Peter

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines