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App stuck in Fetching Project mode

New Here ,
Jul 12, 2020

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The app is stuck in Fetching Project mode. I click the + at the bottom of screen and managed to get all the video clips tagged but then when I am ready to continue it gives me an error message.  Has been like this for 2 weeks! Anyone have an idea what's happening? I am using an android. Thx

Hi! We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

If you still experience this issue after updating please let us know. 

 

Thanks!

 

Peter

TOPICS
Error or problem, Freeze or hang, Import, Performance

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App stuck in Fetching Project mode

New Here ,
Jul 12, 2020

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The app is stuck in Fetching Project mode. I click the + at the bottom of screen and managed to get all the video clips tagged but then when I am ready to continue it gives me an error message.  Has been like this for 2 weeks! Anyone have an idea what's happening? I am using an android. Thx

Hi! We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

If you still experience this issue after updating please let us know. 

 

Thanks!

 

Peter

TOPICS
Error or problem, Freeze or hang, Import, Performance

Views

64

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 12, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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It's always helpful to know what device you're editing on and how much storage space is on this device.

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Jul 13, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi! We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

If you still experience this issue after updating please let us know. 

 

Thanks!

 

Peter

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Aug 18, 2020 0