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AR project disappeared completely after laptop ran out of battery

New Here ,
Aug 06, 2020

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This morning I was working in a project in adobe rush from my laptop and I didn't realize my computer (windows) was low on battery. The computer shut down because it didn't have any battery left. I plugged in the computer, turned it on, opened Rush, and my project was completely gone. No trace of it. The project was not ever synced to the cloud, but as I understand that should not matter as it auto-saves locally.

 

Any help in recovering my project or preventing this from happening in the future would be awesome.

Thanks!

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Desktop version, Error or problem, Storage

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AR project disappeared completely after laptop ran out of battery

New Here ,
Aug 06, 2020

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This morning I was working in a project in adobe rush from my laptop and I didn't realize my computer (windows) was low on battery. The computer shut down because it didn't have any battery left. I plugged in the computer, turned it on, opened Rush, and my project was completely gone. No trace of it. The project was not ever synced to the cloud, but as I understand that should not matter as it auto-saves locally.

 

Any help in recovering my project or preventing this from happening in the future would be awesome.

Thanks!

TOPICS
Desktop version, Error or problem, Storage

Views

22

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 06, 2020 0
Adobe Employee ,
Aug 07, 2020

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Hi there!

We're sorry for the trouble. Could you confirm if the project is saved here: C:\Users\username\AppData\Roaming\Adobe\Common\Team Projects Local Hub\2020

 

Let us know.

Thanks,

Kartika

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Aug 07, 2020 0