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audio issue

New Here ,
Aug 16, 2020

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hello, i just redownloaded the new Rush and created a project and no audio is working. other previous projects' audio is not working as well. 

i checked the 'preference' and found the message, 'not working' from the that audio input and output. 

When i used the rush and created a project, audio was working well, but it stopped working all of sudden. 

I'd appreciate it if you help me out. thank you.

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audio issue

New Here ,
Aug 16, 2020

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hello, i just redownloaded the new Rush and created a project and no audio is working. other previous projects' audio is not working as well. 

i checked the 'preference' and found the message, 'not working' from the that audio input and output. 

When i used the rush and created a project, audio was working well, but it stopped working all of sudden. 

I'd appreciate it if you help me out. thank you.

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How to

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29

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Aug 16, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi there!

Oh no! Sorry to hear that. Would you mind sharing more information?

  • Which device are you using?
  • Could you share the screenshot of the Audio Hardware?

Let us know. We're here to assist.

 

Thanks,

Kartika

 

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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hi, Kartika

thank you for your reply.

I am using ACER Aspire 5, Window 10 and please find the attached file.
I would appreciate it if you help me out to fix my audio issue on my
premier rush program.

Thank you

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Aug 18, 2020 0
Adobe Employee ,
Aug 19, 2020

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I got into the same issue a while ago. I accidentally turn off the access to the microphone. Could you check if access is given to the applications? Here's how: https://support.discord.com/hc/en-us/articles/360004159932--Windows-10-Allowing-Access-for-Microphon...

 

Also, sharing the screenshot for the reference:

 

Screenshot_1.jpg

Let us know how it goes.

Kartika

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Aug 19, 2020 0